Courville at Manchester
44 West Webster Street · Manchester, NH · 03104 · 6036475900
76 certified beds For profit - Limited Liability company
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 4 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.96 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.85 | 0.55–0.75 |
| Weekend hours / resident-day | 3.58 | ≈ weekday level |
| Nursing turnover / year | 50% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (17 in the current record)
-
Potential for harm · D February 19, 2026
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected March 16, 2026 · Resident Rights
-
Potential for harm · D February 19, 2026
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected March 12, 2026 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D February 19, 2026
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected March 12, 2026 · Resident Assessment and Care Planning
-
Potential for harm · D February 19, 2026
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected March 13, 2026 · Pharmacy Service
-
Potential for harm · E February 19, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected March 11, 2026 · Nutrition and Dietary
-
Potential for harm · D January 17, 2025
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected February 10, 2025 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D January 17, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected February 10, 2025 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D January 17, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected February 5, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D January 17, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected February 4, 2025 · Quality of Life and Care
-
Potential for harm · D January 17, 2025
Observe each nurse aide's job performance and give regular training.
Corrected February 10, 2025 · Nursing and Physician Services
-
Potential for harm · D January 17, 2025
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected February 4, 2025 · Pharmacy Service
-
Potential for harm · D January 17, 2025
Provide and implement an infection prevention and control program.
Corrected February 4, 2025 · Infection Control
-
Potential for harm · D January 17, 2025
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Corrected February 10, 2025 · Nursing and Physician Services
-
No harm found · B January 17, 2025
Ensure each resident receives an accurate assessment.
Corrected February 7, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D February 15, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected March 19, 2024 · Quality of Life and Care
-
Potential for harm · D February 15, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected March 19, 2024 · Quality of Life and Care
-
Potential for harm · E February 15, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected March 19, 2024 · Nutrition and Dietary
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 305057 · certified since January 1, 1996. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.