Country Manor Healthcare
11723 Fenton Avenue · Lake View Terrace, CA · 91342 · 8188990251
99 certified beds For profit - Limited Liability company Chain: Charis Trust Dtd 12/22/16 Hospital-based
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Staffing hours comfortably above national benchmarks.
- Inspection results have improved across recent cycles.
The composite number cleared 72 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 2 of 5 Staffing: 5 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 4.23 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.78 | 0.55–0.75 |
| Weekend hours / resident-day | 4.06 | ≈ weekday level |
| Nursing turnover / year | 18% | median 45% |
| Fines (3-yr window) | 1 · $8,018 |
Inspection citations (66 in the current record)
-
Potential for harm · D February 12, 2026
Reasonably accommodate the needs and preferences of each resident.
Corrected March 12, 2026 · Resident Rights
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Potential for harm · D February 12, 2026
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected March 12, 2026 · Resident Rights
-
Potential for harm · E February 12, 2026
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected March 12, 2026 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D February 12, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected March 12, 2026 · Resident Assessment and Care Planning
-
Potential for harm · E February 12, 2026
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected March 12, 2026 · Resident Assessment and Care Planning
-
Potential for harm · D February 12, 2026
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected March 12, 2026 · Quality of Life and Care
-
Potential for harm · D February 12, 2026
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected March 12, 2026 · Quality of Life and Care
-
Potential for harm · D February 12, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected March 12, 2026 · Quality of Life and Care
-
Potential for harm · D February 12, 2026
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected March 12, 2026 · Quality of Life and Care
-
Potential for harm · D February 12, 2026
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected March 12, 2026 · Pharmacy Service
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Potential for harm · E February 12, 2026
Ensure that residents are free from significant medication errors.
Corrected March 12, 2026 · Pharmacy Service
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Potential for harm · D February 12, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected March 12, 2026 · Pharmacy Service
-
Potential for harm · E February 12, 2026
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected March 12, 2026 · Nutrition and Dietary
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Potential for harm · E February 12, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected March 12, 2026 · Nutrition and Dietary
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Potential for harm · E February 12, 2026
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Corrected March 12, 2026 · Administration
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Potential for harm · E February 12, 2026
Provide and implement an infection prevention and control program.
Corrected March 12, 2026 · Infection Control
-
Potential for harm · D February 12, 2026
Implement a program that monitors antibiotic use.
Corrected March 12, 2026 · Infection Control
-
Potential for harm · D July 21, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected August 22, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D November 27, 2024 · found via complaint
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Corrected December 25, 2024 · Nursing and Physician Services
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Potential for harm · D November 27, 2024 · found via complaint
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Corrected December 25, 2024 · Nutrition and Dietary
-
Potential for harm · E November 8, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected December 8, 2024 · Resident Rights
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Potential for harm · E November 8, 2024
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected December 8, 2024 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · E November 8, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected December 8, 2024 · Resident Assessment and Care Planning
-
Potential for harm · E November 8, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected December 8, 2024 · Resident Assessment and Care Planning
-
Potential for harm · D November 8, 2024
Provide care by qualified persons according to each resident's written plan of care.
Corrected December 8, 2024 · Resident Assessment and Care Planning
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| November 27, 2023 | Fine | $8,018 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 055002 · certified since September 1, 1968. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.