Conway Healthcare and Rehabilitation Center
2603 Dave Ward Drive · Conway, AR · 72034 · 5013292149
105 certified beds For profit - Limited Liability company Chain: Southern Administrative Services Part of a CCRC
- Inspection results have improved across recent cycles.
The composite number cleared 70 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
1 immediate-jeopardy citation in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 2 of 5 Staffing: 3 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 4.18 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.38 | 0.55–0.75 |
| Weekend hours / resident-day | 3.80 | ≈ weekday level |
| Nursing turnover / year | 58% | median 45% |
| Fines (3-yr window) | 1 · $25,483 |
Inspection citations (23 in the current record)
-
Potential for harm · E August 21, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected September 20, 2025 · Quality of Life and Care
-
Potential for harm · D August 21, 2025
Ensure medication error rates are not 5 percent or greater.
Corrected September 20, 2025 · Pharmacy Service
-
Potential for harm · D August 21, 2025
Ensure that residents are free from significant medication errors.
Corrected September 20, 2025 · Pharmacy Service
-
Potential for harm · D August 21, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected September 20, 2025 · Pharmacy Service
-
Potential for harm · E August 21, 2025
Provide and implement an infection prevention and control program.
Corrected September 20, 2025 · Infection Control
-
Potential for harm · D August 21, 2025 · found via complaint
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Corrected September 20, 2025 · Resident Rights
-
Potential for harm · E October 31, 2024 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected November 22, 2024 · Resident Rights
-
Immediate jeopardy · J May 6, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected May 6, 2024 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · D May 6, 2024
Reasonably accommodate the needs and preferences of each resident.
Corrected May 20, 2024 · Resident Rights
-
Potential for harm · E May 6, 2024
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected May 17, 2024 · Quality of Life and Care
-
Potential for harm · D May 6, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected May 16, 2024 · Pharmacy Service
-
Potential for harm · E May 6, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected May 27, 2024 · Nutrition and Dietary
-
Potential for harm · E May 6, 2024
Provide and implement an infection prevention and control program.
Corrected May 6, 2024 · Infection Control
-
Potential for harm · E May 6, 2024
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected May 17, 2024 · Infection Control
-
Potential for harm · D May 6, 2024 · found via complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected May 7, 2024 · Resident Assessment and Care Planning
-
Potential for harm · E March 21, 2024 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected April 5, 2024 · Quality of Life and Care
-
Potential for harm · D March 17, 2023
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected April 14, 2023 · Resident Rights
-
Potential for harm · E March 17, 2023
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected April 14, 2023 · Resident Rights
-
Potential for harm · D March 17, 2023
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected April 14, 2023 · Resident Assessment and Care Planning
-
Potential for harm · D March 17, 2023
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected April 14, 2023 · Resident Assessment and Care Planning
-
Potential for harm · E March 17, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected April 14, 2023 · Quality of Life and Care
-
Potential for harm · D March 17, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Corrected April 14, 2023 · Quality of Life and Care
-
Potential for harm · E March 17, 2023
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Corrected April 14, 2023 · Nutrition and Dietary
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| May 6, 2024 | Fine | $25,483 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 045245 · certified since August 15, 1994. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.