Concord Care Center of Toledo
3121 Glanzman Rd · Toledo, OH · 43614 · 4193856616
84 certified beds For profit - Corporation Chain: Aom Healthcare
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Total nurse staffing below 3.0 hours per resident-day
2.96 reported hours vs the 3.48 minimum CMS's own staffing study recommends.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 1 of 5 Staffing: 2 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 2.96 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.37 | 0.55–0.75 |
| Weekend hours / resident-day | 2.61 | ≈ weekday level |
| Nursing turnover / year | 44% | median 45% |
| Fines (3-yr window) | 2 · $29,198 |
Inspection citations (58 in the current record)
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Potential for harm · E March 20, 2026 · found via complaint
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected March 26, 2026 · Environmental
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Potential for harm · E February 24, 2026 · found via complaint
Provide activities to meet all resident's needs.
Corrected March 2, 2026 · Quality of Life and Care
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Potential for harm · E February 24, 2026 · found via complaint
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected March 2, 2026 · Environmental
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Potential for harm · E February 24, 2026 · found via complaint
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected March 2, 2026 · Environmental
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Potential for harm · E September 2, 2025 · found via complaint
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected October 29, 2025 · Environmental
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Actual harm · G July 31, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected July 13, 2025 · Quality of Life and Care
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Potential for harm · D July 31, 2025
Reasonably accommodate the needs and preferences of each resident.
Corrected October 29, 2025 · Resident Rights
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Potential for harm · D July 31, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected October 29, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D July 31, 2025
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected October 29, 2025 · Resident Assessment and Care Planning
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Potential for harm · D July 31, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected October 29, 2025 · Quality of Life and Care
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Potential for harm · D July 31, 2025
Assist a resident in gaining access to vision and hearing services.
Corrected October 29, 2025 · Quality of Life and Care
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Potential for harm · D July 31, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected October 29, 2025 · Quality of Life and Care
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Potential for harm · D July 31, 2025
Provide timely, quality laboratory services/tests to meet the needs of residents.
Corrected October 29, 2025 · Administration
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Potential for harm · D July 31, 2025
Provide or obtain dental services for each resident.
Corrected October 29, 2025 · Quality of Life and Care
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Potential for harm · D July 31, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected October 29, 2025 · Resident Assessment and Care Planning
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Potential for harm · D July 31, 2025
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected October 29, 2025 · Infection Control
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Potential for harm · E July 31, 2025 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected October 29, 2025 · Resident Rights
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Potential for harm · D February 5, 2025 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected February 24, 2025 · Resident Rights
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Potential for harm · D February 5, 2025 · found via complaint
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Corrected February 24, 2025 · Quality of Life and Care
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Potential for harm · D February 5, 2025 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected February 24, 2025 · Pharmacy Service
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Potential for harm · D January 7, 2025 · found via complaint
Ensure medication error rates are not 5 percent or greater.
Corrected February 24, 2025 · Pharmacy Service
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Potential for harm · E December 3, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected December 18, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E December 3, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected December 18, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E December 3, 2024 · found via complaint
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected December 18, 2024 · Environmental
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Potential for harm · E December 3, 2024 · found via complaint
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected December 18, 2024 · Environmental
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| July 31, 2025 | Fine | $14,518 |
| September 21, 2023 | Fine | $14,680 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 365030 · certified since October 1, 1976. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.