Complete Care at Westfield, LLC
1515 Lamberts Mill Road · Westfield, NJ · 07090 · 9082339700
227 certified beds For profit - Limited Liability company Chain: Complete Care
- No federal fines or payment denials in CMS’s 3-year window.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
1 immediate-jeopardy citation in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 3 of 5 Staffing: 2 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.51 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.41 | 0.55–0.75 |
| Weekend hours / resident-day | 3.25 | ≈ weekday level |
| Nursing turnover / year | 44% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (17 in the current record)
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Potential for harm · D March 10, 2025
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected March 21, 2025 · Quality of Life and Care
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Potential for harm · D March 10, 2025
Provide safe, appropriate pain management for a resident who requires such services.
Corrected March 21, 2025 · Quality of Life and Care
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Potential for harm · D March 10, 2025
Provide and implement an infection prevention and control program.
Corrected March 21, 2025 · Infection Control
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Potential for harm · D March 10, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected March 28, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D March 10, 2025 · found via complaint
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected March 28, 2025 · Nutrition and Dietary
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Potential for harm · D January 24, 2025 · found via complaint
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Corrected February 7, 2025 · Resident Rights
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Potential for harm · D January 24, 2025 · found via complaint
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected February 7, 2025 · Resident Rights
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Potential for harm · E January 24, 2025 · found via complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected February 7, 2025 · Quality of Life and Care
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Potential for harm · D January 24, 2025 · found via complaint
Provide safe, appropriate pain management for a resident who requires such services.
Corrected February 7, 2025 · Quality of Life and Care
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Potential for harm · D January 24, 2025 · found via complaint
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected February 7, 2025 · Quality of Life and Care
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Immediate jeopardy · J February 13, 2023
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected February 15, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D February 13, 2023
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected February 17, 2023 · Resident Rights
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Potential for harm · D February 13, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Corrected February 17, 2023 · Quality of Life and Care
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Potential for harm · E February 13, 2023
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected February 17, 2023 · Pharmacy Service
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Potential for harm · D February 13, 2023
Ensure medication error rates are not 5 percent or greater.
Corrected February 17, 2023 · Pharmacy Service
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Potential for harm · E February 13, 2023
Provide and implement an infection prevention and control program.
Corrected March 15, 2023 · Infection Control
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Potential for harm · F May 6, 2021
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected May 21, 2021 · Nutrition and Dietary
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 315122 · certified since November 5, 1970. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.