Complete Care at Voorhees, LLC
3001 Evesham Road · Voorhees, NJ · 08043 · 8567511600
190 certified beds For profit - Limited Liability company Chain: Complete Care
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- No federal fines or payment denials in CMS’s 3-year window.
- Inspection results have improved across recent cycles.
The composite number cleared 70 points, but Recommended is gated: inspection record below the Recommended bar; CMS rates its health inspections "much below average". That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
1 immediate-jeopardy citation in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 1 of 5 Staffing: 2 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.58 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.32 | 0.55–0.75 |
| Weekend hours / resident-day | 3.42 | ≈ weekday level |
| Nursing turnover / year | 59% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (35 in the current record)
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Potential for harm · D February 19, 2026 · found via complaint
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Corrected April 3, 2026 · Administration
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Potential for harm · D August 29, 2025 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected October 17, 2025 · Pharmacy Service
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Potential for harm · D May 2, 2025 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected July 11, 2025 · Pharmacy Service
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Potential for harm · E January 13, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected February 21, 2025 · Resident Rights
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Potential for harm · D January 13, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected February 21, 2025 · Quality of Life and Care
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Potential for harm · E January 13, 2025
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected February 21, 2025 · Quality of Life and Care
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Potential for harm · F January 13, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected February 21, 2025 · Nutrition and Dietary
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Potential for harm · E January 13, 2025 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected February 21, 2025 · Resident Rights
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Potential for harm · E January 13, 2025 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected February 21, 2025 · Resident Assessment and Care Planning
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Potential for harm · E January 13, 2025 · found via complaint
Provide appropriate foot care.
Corrected February 21, 2025 · Quality of Life and Care
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Potential for harm · E January 13, 2025 · found via complaint
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected February 21, 2025 · Nutrition and Dietary
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Potential for harm · D January 13, 2025 · found via complaint
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Corrected February 21, 2025 · Nutrition and Dietary
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Immediate jeopardy · J September 29, 2023
Provide and implement an infection prevention and control program.
Corrected November 30, 2023 · Infection Control
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Potential for harm · D September 29, 2023
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected October 28, 2023 · Resident Rights
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Potential for harm · E September 29, 2023
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected October 28, 2023 · Resident Rights
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Potential for harm · D September 29, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected October 28, 2023 · Resident Assessment and Care Planning
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Potential for harm · D September 29, 2023
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected October 28, 2023 · Quality of Life and Care
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Potential for harm · D September 29, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected October 28, 2023 · Quality of Life and Care
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Potential for harm · D September 29, 2023
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected October 28, 2023 · Quality of Life and Care
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Potential for harm · D September 29, 2023
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected October 28, 2023 · Quality of Life and Care
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Potential for harm · E September 29, 2023
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected October 28, 2023 · Nutrition and Dietary
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Potential for harm · E September 29, 2023
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Corrected October 28, 2023 · Nutrition and Dietary
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Potential for harm · E September 29, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected October 28, 2023 · Nutrition and Dietary
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Potential for harm · D September 29, 2023
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected October 28, 2023 · Resident Assessment and Care Planning
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Potential for harm · E September 29, 2023
Implement a program that monitors antibiotic use.
Corrected October 28, 2023 · Infection Control
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 315219 · certified since February 28, 1986. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.