Complete Care at Springbrook
12325 New Hampshire Avenue · Silver Spring, MD · 20904 · 3016224600
93 certified beds For profit - Limited Liability company Chain: Complete Care
- No federal fines or payment denials in CMS’s 3-year window.
The composite number cleared 70 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
1 immediate-jeopardy citation in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
No standard inspection in over 2 years
The inspection record here is older than usual — conditions may have changed since.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 3 of 5 Staffing: 2 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.35 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.58 | 0.55–0.75 |
| Weekend hours / resident-day | 3.00 | ≈ weekday level |
| Nursing turnover / year | 35% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (43 in the current record)
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Potential for harm · D April 7, 2026 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected April 27, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D April 7, 2026 · found via complaint
Respond appropriately to all alleged violations.
Corrected April 27, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D April 7, 2026 · found via complaint
Ensure each resident receives an accurate assessment.
Corrected April 27, 2026 · Resident Assessment and Care Planning
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Potential for harm · D April 7, 2026 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 27, 2026 · Quality of Life and Care
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Potential for harm · E December 19, 2025 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected January 19, 2026 · Resident Assessment and Care Planning
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Potential for harm · D December 19, 2025 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected January 19, 2026 · Pharmacy Service
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Potential for harm · D December 19, 2025 · found via complaint
Ensure medication error rates are not 5 percent or greater.
Corrected January 19, 2026 · Pharmacy Service
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Potential for harm · D December 19, 2025 · found via complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected January 19, 2026 · Pharmacy Service
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Potential for harm · E December 19, 2025 · found via complaint
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected January 19, 2026 · Environmental
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Potential for harm · E December 19, 2025 · found via complaint
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected January 19, 2026 · Environmental
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Potential for harm · D March 14, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected April 30, 2025 · Resident Assessment and Care Planning
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Potential for harm · E March 14, 2025 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected April 30, 2025 · Pharmacy Service
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Potential for harm · D March 14, 2025 · found via complaint
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Corrected April 30, 2025 · Nutrition and Dietary
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Potential for harm · D December 18, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected January 27, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D December 18, 2024 · found via complaint
Respond appropriately to all alleged violations.
Corrected January 27, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D December 18, 2024 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected January 27, 2025 · Quality of Life and Care
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Potential for harm · D December 18, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected January 27, 2025 · Quality of Life and Care
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Potential for harm · D December 18, 2024 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected January 27, 2025 · Resident Assessment and Care Planning
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Potential for harm · D September 16, 2020
Keep residents' personal and medical records private and confidential.
Corrected October 16, 2020 · Resident Rights
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Potential for harm · D September 16, 2020
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected October 16, 2020 · Resident Rights
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Potential for harm · D September 16, 2020
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected October 16, 2020 · Resident Assessment and Care Planning
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Potential for harm · D September 16, 2020
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected October 16, 2020 · Quality of Life and Care
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Potential for harm · D September 16, 2020
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected October 16, 2020 · Quality of Life and Care
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Potential for harm · E September 16, 2020
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected October 16, 2020 · Pharmacy Service
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Potential for harm · E September 16, 2020
Provide and implement an infection prevention and control program.
Corrected October 16, 2020 · Infection Control
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 215052 · certified since December 1, 1976. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.