Complete Care at Severna Park LLC
310 Genesis Way · Severna Park, MD · 21146 · 4105444220
138 certified beds For profit - Corporation Chain: Complete Care
Why this verdict
- Carries CMS’s abuse warning icon.
- Inspection record is far worse than the national median (deficiency count and severity).
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
Cited under the freedom-from-abuse rule
Cited 2 times under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
No standard inspection in over 2 years
The inspection record here is older than usual — conditions may have changed since.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 1 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | — | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | — | 0.55–0.75 |
| Weekend hours / resident-day | — | ≈ weekday level |
| Nursing turnover / year | 58% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (57 in the current record)
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Potential for harm · E October 24, 2025 · found via complaint
Reasonably accommodate the needs and preferences of each resident.
Corrected December 15, 2025 · Resident Rights
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Potential for harm · D October 24, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected December 15, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D October 24, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected December 15, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D October 24, 2025 · found via complaint
Respond appropriately to all alleged violations.
Corrected December 15, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D October 24, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected December 15, 2025 · Resident Assessment and Care Planning
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Potential for harm · E October 24, 2025 · found via complaint
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected December 15, 2025 · Environmental
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Potential for harm · D May 13, 2025 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected June 20, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D May 13, 2025 · found via complaint
Respond appropriately to all alleged violations.
Corrected June 20, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E May 13, 2025 · found via complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected June 20, 2025 · Resident Assessment and Care Planning
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Potential for harm · D May 13, 2025 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected June 20, 2025 · Quality of Life and Care
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Potential for harm · D May 13, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected June 20, 2025 · Quality of Life and Care
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Potential for harm · D May 13, 2025 · found via complaint
Provide safe, appropriate pain management for a resident who requires such services.
Corrected June 20, 2025 · Quality of Life and Care
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Potential for harm · D May 13, 2025 · found via complaint
Provide care or services that was trauma informed and/or culturally competent.
Corrected June 20, 2025 · Quality of Life and Care
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Potential for harm · D May 13, 2025 · found via complaint
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected June 20, 2025 · Nursing and Physician Services
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Potential for harm · D May 13, 2025 · found via complaint
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected June 20, 2025 · Pharmacy Service
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Potential for harm · D May 13, 2025 · found via complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected June 20, 2025 · Pharmacy Service
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Potential for harm · D May 13, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected June 20, 2025 · Resident Assessment and Care Planning
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Potential for harm · D November 17, 2023 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected December 25, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D November 17, 2023 · found via complaint
Respond appropriately to all alleged violations.
Corrected December 25, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D November 17, 2023 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected December 25, 2023 · Resident Assessment and Care Planning
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Potential for harm · D November 17, 2023 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected December 25, 2023 · Resident Assessment and Care Planning
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Potential for harm · D November 17, 2023 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected December 25, 2023 · Quality of Life and Care
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Potential for harm · D November 17, 2023 · found via complaint
Provide safe, appropriate pain management for a resident who requires such services.
Corrected December 25, 2023 · Quality of Life and Care
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Potential for harm · D November 17, 2023 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected December 25, 2023 · Pharmacy Service
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Potential for harm · E November 17, 2023 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected December 25, 2023 · Resident Assessment and Care Planning
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 215143 · certified since September 1, 1982. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.