Complete Care at Regent LLC
50 Polifly Road · Hackensack, NJ · 07601 · 2016461166
180 certified beds For profit - Individual Chain: Complete Care
Why this verdict
- Inspection results are getting worse cycle over cycle, not better.
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 3 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.33 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.53 | 0.55–0.75 |
| Weekend hours / resident-day | 3.02 | ≈ weekday level |
| Nursing turnover / year | 24% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (25 in the current record)
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Potential for harm · D February 3, 2025
Reasonably accommodate the needs and preferences of each resident.
Corrected February 21, 2025 · Resident Rights
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Potential for harm · E February 3, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected February 24, 2025 · Resident Rights
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Potential for harm · E February 3, 2025
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected March 10, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E February 3, 2025
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected March 10, 2025 · Resident Rights
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Potential for harm · D February 3, 2025
Ensure each resident receives an accurate assessment.
Corrected February 24, 2025 · Resident Assessment and Care Planning
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Potential for harm · D February 3, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected February 21, 2025 · Resident Assessment and Care Planning
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Potential for harm · D February 3, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected March 10, 2025 · Resident Assessment and Care Planning
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Potential for harm · D February 3, 2025
Provide activities to meet all resident's needs.
Corrected March 10, 2025 · Quality of Life and Care
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Potential for harm · D February 3, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected February 21, 2025 · Quality of Life and Care
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Potential for harm · D February 3, 2025
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected February 21, 2025 · Quality of Life and Care
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Potential for harm · E February 3, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected February 24, 2025 · Quality of Life and Care
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Potential for harm · D February 3, 2025
Post nurse staffing information every day.
Corrected February 21, 2025 · Nursing and Physician Services
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Potential for harm · F February 3, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected February 21, 2025 · Nutrition and Dietary
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Potential for harm · D February 3, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected February 24, 2025 · Resident Assessment and Care Planning
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Potential for harm · F February 3, 2025
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected February 21, 2025 · Environmental
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Potential for harm · D February 3, 2025 · found via complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected February 24, 2025 · Nursing and Physician Services
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Potential for harm · D February 3, 2025 · found via complaint
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Corrected February 24, 2025 · Nursing and Physician Services
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Potential for harm · D October 4, 2023 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected November 3, 2023 · Quality of Life and Care
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Potential for harm · E October 2, 2023
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Corrected November 3, 2023 · Resident Assessment and Care Planning
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Potential for harm · E October 2, 2023
Ensure each resident receives an accurate assessment.
Corrected November 3, 2023 · Resident Assessment and Care Planning
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Potential for harm · D October 2, 2023
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected November 3, 2023 · Resident Assessment and Care Planning
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Potential for harm · D October 2, 2023
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected November 3, 2023 · Quality of Life and Care
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Potential for harm · D October 2, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected November 3, 2023 · Pharmacy Service
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Potential for harm · D June 14, 2022
Provide safe and appropriate respiratory care for a resident when needed.
Corrected July 30, 2022 · Quality of Life and Care
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Potential for harm · D June 14, 2022
Ensure medication error rates are not 5 percent or greater.
Corrected July 30, 2022 · Pharmacy Service
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 315295 · certified since May 1, 1990. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.