Complete Care at Milford Manor LLC
69 Maple Road · West Milford, NJ · 07480 · 9736975640
120 certified beds For profit - Corporation Chain: Complete Care
Why this verdict
- Inspection results are getting worse cycle over cycle, not better.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 2 of 5 Staffing: 1 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.07 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.40 | 0.55–0.75 |
| Weekend hours / resident-day | 2.56 | ≈ weekday level |
| Nursing turnover / year | 57% | median 45% |
| Fines (3-yr window) | 1 · $3,595 |
Inspection citations (26 in the current record)
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Potential for harm · D June 25, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected July 25, 2025 · Quality of Life and Care
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Actual harm · G March 7, 2025
Provide safe, appropriate pain management for a resident who requires such services.
Corrected March 10, 2025 · Quality of Life and Care
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Potential for harm · D March 7, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected March 10, 2025 · Resident Rights
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Potential for harm · D March 7, 2025
Keep residents' personal and medical records private and confidential.
Corrected March 10, 2025 · Resident Rights
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Potential for harm · D March 7, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected March 10, 2025 · Quality of Life and Care
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Potential for harm · D March 7, 2025
Provide enough food/fluids to maintain a resident's health.
Corrected March 10, 2025 · Quality of Life and Care
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Potential for harm · D March 7, 2025
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected March 10, 2025 · Pharmacy Service
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Potential for harm · E March 7, 2025
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected March 10, 2025 · Nutrition and Dietary
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Potential for harm · D March 7, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected March 10, 2025 · Resident Assessment and Care Planning
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Potential for harm · D March 7, 2025
Provide and implement an infection prevention and control program.
Corrected March 10, 2025 · Infection Control
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Potential for harm · E March 7, 2025
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected March 10, 2025 · Infection Control
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Potential for harm · E March 7, 2025
Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.
Corrected March 10, 2025 · Infection Control
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Potential for harm · E March 7, 2025
Provide training in compliance and ethics.
Corrected March 10, 2025 · Administration
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Potential for harm · E March 7, 2025
Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Corrected March 10, 2025 · Administration
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Potential for harm · D January 5, 2024 · found via complaint
Provide and implement an infection prevention and control program.
Corrected January 26, 2024 · Infection Control
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Potential for harm · D February 18, 2023
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected March 31, 2023 · Resident Rights
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Potential for harm · D February 18, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected March 31, 2023 · Resident Assessment and Care Planning
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Potential for harm · D February 18, 2023
Plan the resident's discharge to meet the resident's goals and needs.
Corrected March 31, 2023 · Resident Assessment and Care Planning
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Potential for harm · D February 18, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected March 31, 2023 · Quality of Life and Care
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Potential for harm · D February 18, 2023
Provide safe, appropriate pain management for a resident who requires such services.
Corrected March 31, 2023 · Quality of Life and Care
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Potential for harm · D February 18, 2023
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected March 31, 2023 · Pharmacy Service
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Potential for harm · D February 18, 2023
Ensure medication error rates are not 5 percent or greater.
Corrected March 31, 2023 · Pharmacy Service
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Potential for harm · F February 18, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected March 31, 2023 · Nutrition and Dietary
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Potential for harm · D March 8, 2021
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected March 19, 2021 · Pharmacy Service
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Potential for harm · D March 8, 2021
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected March 19, 2021 · Nutrition and Dietary
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| March 7, 2025 | Fine | $3,595 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 315276 · certified since June 1, 1989. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.