Complete Care at Maple Grove LLC
3401 Maple Grove Dr. · Madison, WI · 53719 · 6088451000
184 certified beds For profit - Corporation Chain: Complete Care
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Federal penalties on record: $120,400 in fines in the last 24 months.
- 5 citations involved actual harm to residents.
- Staffing hours comfortably above national benchmarks.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
2 immediate-jeopardy citations in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
$120,400 in federal fines in the last 24 months
4 fines — CMS fines are reserved for verified, serious non-compliance.
89% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 4 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 4.93 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 1.11 | 0.55–0.75 |
| Weekend hours / resident-day | 4.65 | ≈ weekday level |
| Nursing turnover / year | 89% | median 45% |
| Fines (3-yr window) | 6 · $153,657 |
Inspection citations (70 in the current record)
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Potential for harm · D July 29, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected August 12, 2025 · Quality of Life and Care
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Actual harm · G May 5, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected June 9, 2025 · Quality of Life and Care
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Potential for harm · E May 5, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected June 9, 2025 · Resident Rights
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Potential for harm · D May 5, 2025
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected June 9, 2025 · Resident Rights
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Potential for harm · D May 5, 2025
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected June 9, 2025 · Resident Rights
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Potential for harm · D May 5, 2025
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected June 9, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D May 5, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected June 9, 2025 · Resident Assessment and Care Planning
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Potential for harm · D May 5, 2025
Plan the resident's discharge to meet the resident's goals and needs.
Corrected June 9, 2025 · Resident Assessment and Care Planning
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Potential for harm · D May 5, 2025
Honor each resident's preferences, choices, values and beliefs.
Corrected June 9, 2025 · Quality of Life and Care
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Potential for harm · D May 5, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected June 9, 2025 · Quality of Life and Care
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Potential for harm · D May 5, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected June 9, 2025 · Quality of Life and Care
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Potential for harm · D May 5, 2025
Provide safe, appropriate pain management for a resident who requires such services.
Corrected June 9, 2025 · Quality of Life and Care
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Potential for harm · E May 5, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected June 9, 2025 · Pharmacy Service
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Potential for harm · F May 5, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected June 9, 2025 · Nutrition and Dietary
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Actual harm · G March 28, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 26, 2025 · Quality of Life and Care
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Potential for harm · D March 28, 2025 · found via complaint
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Corrected April 26, 2025 · Nutrition and Dietary
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Potential for harm · D March 28, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected April 26, 2025 · Resident Assessment and Care Planning
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Potential for harm · D November 11, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected November 23, 2024 · Quality of Life and Care
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Potential for harm · E November 11, 2024 · found via complaint
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected November 23, 2024 · Quality of Life and Care
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Actual harm · G October 21, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected November 23, 2024 · Quality of Life and Care
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Potential for harm · D October 21, 2024 · found via complaint
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected November 15, 2024 · Pharmacy Service
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Immediate jeopardy · J September 12, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected October 10, 2024 · Quality of Life and Care
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Potential for harm · D September 12, 2024 · found via complaint
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Corrected October 10, 2024 · Nursing and Physician Services
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Potential for harm · D June 27, 2024 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected July 19, 2024 · Resident Rights
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Potential for harm · D June 27, 2024 · found via complaint
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected July 19, 2024 · Resident Rights
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| May 5, 2025 | Fine | $58,354 |
| May 5, 2025 | Payment Denial | 21 days |
| March 28, 2025 | Fine | $34,356 |
| October 21, 2024 | Fine | $12,048 |
| October 21, 2024 | Payment Denial | 8 days |
| September 12, 2024 | Fine | $15,642 |
| December 4, 2023 | Fine | $15,239 |
| December 4, 2023 | Fine | $18,018 |
| December 4, 2023 | Payment Denial | 48 days |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 525276 · certified since January 1, 1977. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.