Complete Care at Glendale
4 Hazel Ave · Naugatuck, CT · 06770 · 2037231456
120 certified beds For profit - Corporation Chain: Complete Care
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
1 immediate-jeopardy citation in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 3 of 5 Staffing: 3 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.40 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.59 | 0.55–0.75 |
| Weekend hours / resident-day | 3.06 | ≈ weekday level |
| Nursing turnover / year | 34% | median 45% |
| Fines (3-yr window) | 1 · $21,294 |
Inspection citations (33 in the current record)
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Potential for harm · D February 3, 2026 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected March 12, 2026 · Resident Assessment and Care Planning
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Potential for harm · D January 14, 2026
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected February 23, 2026 · Resident Rights
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Potential for harm · D January 14, 2026
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected February 23, 2026 · Resident Assessment and Care Planning
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Potential for harm · D January 14, 2026
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected February 23, 2026 · Resident Assessment and Care Planning
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Potential for harm · D January 14, 2026
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected February 23, 2026 · Quality of Life and Care
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Potential for harm · D January 14, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected February 23, 2026 · Quality of Life and Care
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Potential for harm · D January 14, 2026
Provide safe, appropriate pain management for a resident who requires such services.
Corrected February 23, 2026 · Quality of Life and Care
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Potential for harm · D January 14, 2026
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected February 23, 2026 · Pharmacy Service
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Potential for harm · E January 14, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected February 23, 2026 · Nutrition and Dietary
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Potential for harm · D January 14, 2026
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected February 23, 2026 · Resident Assessment and Care Planning
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Potential for harm · D January 14, 2026
Provide and implement an infection prevention and control program.
Corrected February 23, 2026 · Infection Control
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Potential for harm · D January 14, 2026
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected February 23, 2026 · Environmental
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Potential for harm · D May 15, 2025 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected June 12, 2025 · Resident Rights
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Potential for harm · D May 15, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected April 21, 2025 · Quality of Life and Care
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Potential for harm · D January 26, 2024
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected February 22, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D January 26, 2024
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected February 22, 2024 · Resident Assessment and Care Planning
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Potential for harm · D January 26, 2024
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected February 22, 2024 · Resident Assessment and Care Planning
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Potential for harm · D January 26, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected February 22, 2024 · Quality of Life and Care
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Potential for harm · D January 26, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected February 22, 2024 · Quality of Life and Care
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Potential for harm · D January 26, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Corrected February 22, 2024 · Quality of Life and Care
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Potential for harm · D January 26, 2024
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Corrected February 22, 2024 · Nursing and Physician Services
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Potential for harm · D January 26, 2024
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected February 22, 2024 · Pharmacy Service
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Potential for harm · D January 26, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected February 22, 2024 · Pharmacy Service
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Potential for harm · E January 26, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected February 22, 2024 · Nutrition and Dietary
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Potential for harm · D January 26, 2024
Provide and implement an infection prevention and control program.
Corrected February 22, 2024 · Infection Control
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| July 13, 2023 | Fine | $21,294 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 075240 · certified since June 10, 1975. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.