Complete Care at Brackenville LLC
100 St. Claire Drive · Hockessin, DE · 19707 · 3022345420
104 certified beds For profit - Limited Liability company Chain: Complete Care
- Inspection results have improved across recent cycles.
The composite number cleared 73 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 3 of 5 Staffing: 3 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.83 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.76 | 0.55–0.75 |
| Weekend hours / resident-day | 3.42 | ≈ weekday level |
| Nursing turnover / year | 52% | median 45% |
| Fines (3-yr window) | 1 · $16,801 |
Inspection citations (41 in the current record)
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Potential for harm · E March 5, 2026 · found via complaint
Respond appropriately to all alleged violations.
Corrected April 15, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D September 15, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected October 30, 2025 · Resident Assessment and Care Planning
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Potential for harm · D September 15, 2025 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected October 30, 2025 · Resident Assessment and Care Planning
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Potential for harm · D September 15, 2025 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected October 30, 2025 · Pharmacy Service
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Potential for harm · D February 14, 2025
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected March 24, 2025 · Resident Rights
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Potential for harm · E February 14, 2025
Honor the resident's right to organize and participate in resident/family groups in the facility.
Corrected March 24, 2025 · Resident Rights
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Potential for harm · D February 14, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected March 24, 2025 · Resident Rights
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Potential for harm · D February 14, 2025
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected March 24, 2025 · Quality of Life and Care
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Potential for harm · D February 14, 2025 · found via complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected March 24, 2025 · Nursing and Physician Services
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Actual harm · G February 2, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected March 19, 2024 · Quality of Life and Care
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Potential for harm · D February 2, 2024 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected March 19, 2024 · Resident Rights
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Potential for harm · D February 2, 2024 · found via complaint
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected March 19, 2024 · Resident Rights
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Potential for harm · D February 2, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected March 19, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D February 2, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected March 19, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D February 2, 2024 · found via complaint
Respond appropriately to all alleged violations.
Corrected March 19, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D February 2, 2024 · found via complaint
Ensure each resident receives an accurate assessment.
Corrected March 19, 2024 · Resident Assessment and Care Planning
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Potential for harm · D February 2, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected March 19, 2024 · Quality of Life and Care
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Potential for harm · D February 2, 2024 · found via complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected March 19, 2024 · Quality of Life and Care
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Potential for harm · E February 2, 2024 · found via complaint
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected March 19, 2024 · Nursing and Physician Services
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Potential for harm · D February 2, 2024 · found via complaint
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected March 19, 2024 · Nursing and Physician Services
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Potential for harm · D February 2, 2024 · found via complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected March 19, 2024 · Pharmacy Service
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Potential for harm · E February 2, 2024 · found via complaint
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected March 19, 2024 · Nutrition and Dietary
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Potential for harm · E February 2, 2024 · found via complaint
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Corrected March 19, 2024 · Nutrition and Dietary
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Potential for harm · E February 2, 2024 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected March 19, 2024 · Nutrition and Dietary
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Potential for harm · D February 2, 2024 · found via complaint
Provide and implement an infection prevention and control program.
Corrected March 19, 2024 · Infection Control
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| February 2, 2024 | Fine | $16,801 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 085042 · certified since March 1, 1993. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.