Clovis Healthcare and Rehabilitation Center
1201 North Norris Street · Clovis, NM · 88101 · 5757623753
90 certified beds For profit - Corporation Chain: Genesis Healthcare
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- 3 citations involved actual harm to residents.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
4 immediate-jeopardy citations in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
2 abuse-related citations at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
Medicare/Medicaid payments were denied
CMS refused payment for new admissions for a period — one of its strongest enforcement tools.
Total nurse staffing below 3.0 hours per resident-day
2.90 reported hours vs the 3.48 minimum CMS's own staffing study recommends.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 2 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 2.90 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.52 | 0.55–0.75 |
| Weekend hours / resident-day | 2.61 | ≈ weekday level |
| Nursing turnover / year | 43% | median 45% |
| Fines (3-yr window) | 1 · $81,641 |
Inspection citations (46 in the current record)
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Potential for harm · E December 5, 2025
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected February 10, 2026 · Resident Rights
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Potential for harm · E December 5, 2025
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Corrected February 10, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D December 5, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected February 10, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D December 5, 2025
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Corrected February 10, 2026 · Resident Assessment and Care Planning
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Potential for harm · D December 5, 2025
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected February 10, 2026 · Resident Assessment and Care Planning
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Potential for harm · D December 5, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected February 10, 2026 · Resident Assessment and Care Planning
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Potential for harm · E December 5, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected February 10, 2026 · Resident Assessment and Care Planning
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Potential for harm · D December 5, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected February 10, 2026 · Quality of Life and Care
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Potential for harm · D December 5, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected February 10, 2026 · Quality of Life and Care
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Potential for harm · E December 5, 2025
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected February 10, 2026 · Quality of Life and Care
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Potential for harm · D December 5, 2025
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected February 10, 2026 · Nursing and Physician Services
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Potential for harm · F December 5, 2025
Post nurse staffing information every day.
Corrected February 10, 2026 · Nursing and Physician Services
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Potential for harm · E December 5, 2025
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected February 10, 2026 · Pharmacy Service
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Potential for harm · F December 5, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected February 10, 2026 · Pharmacy Service
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Potential for harm · F December 5, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected February 10, 2026 · Nutrition and Dietary
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Potential for harm · D December 5, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected February 10, 2026 · Resident Assessment and Care Planning
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Potential for harm · F December 5, 2025
Provide and implement an infection prevention and control program.
Corrected February 10, 2026 · Infection Control
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Potential for harm · E December 5, 2025
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Corrected February 10, 2026 · Infection Control
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Potential for harm · F December 5, 2025
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Corrected February 10, 2026 · Environmental
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Potential for harm · D December 5, 2025
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Corrected February 10, 2026 · Nursing and Physician Services
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Potential for harm · D September 26, 2024
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected November 5, 2024 · Resident Rights
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Potential for harm · D September 26, 2024
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Corrected November 5, 2024 · Resident Rights
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Potential for harm · D September 26, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected November 5, 2024 · Resident Assessment and Care Planning
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Potential for harm · D September 26, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected November 5, 2024 · Quality of Life and Care
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Potential for harm · E September 26, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected November 5, 2024 · Pharmacy Service
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| May 16, 2024 | Fine | $81,641 |
| August 18, 2023 | Payment Denial | 3 days |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 325077 · certified since August 1, 1992. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.