Clifton Heights
446 Mt. Holly Avenue · Louisville, KY · 40206 · 5028971646
110 certified beds For profit - Limited Liability company Chain: Journey Healthcare
Why this verdict
- Inspectors found immediate jeopardy — danger of serious harm or death — in the most recent cycle (1 citation).
- Inspection record is far worse than the national median (deficiency count and severity).
- No federal fines or payment denials in CMS’s 3-year window.
- Inspection results have improved across recent cycles.
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Red flags
1 immediate-jeopardy citation in the most recent inspection cycle
Immediate jeopardy is the most serious finding an inspector can make: a situation likely to cause serious injury, harm, or death.
3 abuse-related citations at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
76% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 1 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.37 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.59 | 0.55–0.75 |
| Weekend hours / resident-day | 3.04 | ≈ weekday level |
| Nursing turnover / year | 76% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (35 in the current record)
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Potential for harm · D December 4, 2025 · found via complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected December 17, 2025 · Quality of Life and Care
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Potential for harm · E December 4, 2025 · found via complaint
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected December 17, 2025 · Environmental
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Immediate jeopardy · J November 22, 2025 · found via complaint
Provide safe, appropriate pain management for a resident who requires such services.
Corrected December 17, 2025 · Quality of Life and Care
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Actual harm · G November 22, 2025 · found via complaint
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Corrected December 17, 2025 · Administration
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Immediate jeopardy · K August 11, 2023 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected September 23, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Immediate jeopardy · J August 11, 2023 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected September 23, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Immediate jeopardy · J August 11, 2023 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected September 23, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Immediate jeopardy · J August 11, 2023 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected September 23, 2023 · Quality of Life and Care
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Immediate jeopardy · K August 11, 2023 · found via complaint
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Corrected September 23, 2023 · Administration
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Immediate jeopardy · K August 11, 2023 · found via complaint
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected September 23, 2023 · Administration
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Potential for harm · D August 11, 2023 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected September 23, 2023 · Resident Rights
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Potential for harm · D August 11, 2023 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected September 23, 2023 · Quality of Life and Care
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Potential for harm · E August 11, 2023 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected September 23, 2023 · Pharmacy Service
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Immediate jeopardy · J June 11, 2023 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected September 23, 2023 · Resident Assessment and Care Planning
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Immediate jeopardy · J June 11, 2023 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected September 23, 2023 · Quality of Life and Care
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Potential for harm · D June 11, 2023
Reasonably accommodate the needs and preferences of each resident.
Corrected September 23, 2023 · Resident Rights
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Potential for harm · E June 11, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected September 23, 2023 · Resident Rights
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Potential for harm · D June 11, 2023
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected September 23, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D June 11, 2023
Ensure each resident receives an accurate assessment.
Corrected September 23, 2023 · Resident Assessment and Care Planning
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Potential for harm · D June 11, 2023
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected September 23, 2023 · Quality of Life and Care
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Potential for harm · D June 11, 2023
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected September 23, 2023 · Quality of Life and Care
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Potential for harm · D June 11, 2023
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Corrected September 23, 2023 · Quality of Life and Care
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Potential for harm · D June 11, 2023
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected September 23, 2023 · Quality of Life and Care
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Potential for harm · D June 11, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected September 23, 2023 · Pharmacy Service
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Potential for harm · E June 11, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected September 23, 2023 · Nutrition and Dietary
Showing the 25 most recent. The Safety Report includes every citation with full findings.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 185176 · certified since December 20, 1984. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.