Civita Care Center at West River
245 Orange Avenue · Milford, CT · 06460 · 2038765123
120 certified beds For profit - Limited Liability company Chain: Civita Care Centers
Why this verdict
- Inspection results are getting worse cycle over cycle, not better.
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 3 of 5 Staffing: 4 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.80 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.74 | 0.55–0.75 |
| Weekend hours / resident-day | 3.24 | ≈ weekday level |
| Nursing turnover / year | 25% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (26 in the current record)
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Potential for harm · D January 29, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected February 25, 2025 · Resident Rights
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Potential for harm · D January 29, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected February 25, 2025 · Resident Rights
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Potential for harm · D January 29, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected February 25, 2025 · Resident Rights
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Potential for harm · D January 29, 2025
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected February 25, 2025 · Resident Assessment and Care Planning
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Potential for harm · D January 29, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected February 25, 2025 · Quality of Life and Care
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Potential for harm · D January 29, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected March 1, 2025 · Quality of Life and Care
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Potential for harm · D January 29, 2025
Provide enough food/fluids to maintain a resident's health.
Corrected February 25, 2025 · Quality of Life and Care
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Potential for harm · D January 29, 2025
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected February 25, 2025 · Quality of Life and Care
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Potential for harm · D January 29, 2025
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected February 25, 2025 · Pharmacy Service
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Potential for harm · D January 29, 2025
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Corrected February 25, 2025 · Nutrition and Dietary
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Potential for harm · E January 29, 2025
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Corrected February 25, 2025 · Infection Control
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Potential for harm · E January 29, 2025
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Corrected March 1, 2025 · Infection Control
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Potential for harm · D January 26, 2023
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected March 9, 2023 · Resident Rights
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Potential for harm · D January 26, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected March 9, 2023 · Resident Rights
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Potential for harm · E January 26, 2023
Observe each nurse aide's job performance and give regular training.
Corrected March 9, 2023 · Nursing and Physician Services
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Potential for harm · D January 26, 2023
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected March 9, 2023 · Pharmacy Service
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Potential for harm · E January 26, 2023
Provide and implement an infection prevention and control program.
Corrected March 9, 2023 · Infection Control
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Potential for harm · E January 26, 2023
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected March 9, 2023 · Infection Control
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No harm found · C January 26, 2023
Report COVID19 data to residents and families.
Corrected March 9, 2023 · Infection Control
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Potential for harm · D February 14, 2020
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected March 24, 2020 · Resident Rights
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Potential for harm · D February 14, 2020
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected March 24, 2020 · Quality of Life and Care
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Potential for harm · D February 14, 2020
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected March 24, 2020 · Quality of Life and Care
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Potential for harm · D February 14, 2020
Provide enough food/fluids to maintain a resident's health.
Corrected March 24, 2020 · Quality of Life and Care
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No harm found · B February 14, 2020
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Corrected March 24, 2020 · Resident Assessment and Care Planning
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No harm found · B February 14, 2020
Assure that each resident’s assessment is updated at least once every 3 months.
Corrected March 24, 2020 · Resident Assessment and Care Planning
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 075377 · certified since August 4, 1992. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.