Citadel of Northbrook, the
3300 Milwaukee Ave. · Northbrook, IL · 60062 · 8477959700
158 certified beds For profit - Limited Liability company Chain: Citadel Healthcare
Why this verdict
- 5 citations involved actual harm to residents.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 4 of 5 Staffing: 2 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.36 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.68 | 0.55–0.75 |
| Weekend hours / resident-day | 3.10 | ≈ weekday level |
| Nursing turnover / year | 33% | median 45% |
| Fines (3-yr window) | 2 · $25,126 |
Inspection citations (26 in the current record)
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Potential for harm · D February 21, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected February 28, 2025 · Resident Rights
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Potential for harm · D February 21, 2025
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected February 28, 2025 · Resident Rights
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Potential for harm · D February 21, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected February 28, 2025 · Quality of Life and Care
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Potential for harm · D February 21, 2025
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected February 28, 2025 · Quality of Life and Care
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Potential for harm · D February 21, 2025
Provide and implement an infection prevention and control program.
Corrected February 28, 2025 · Infection Control
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No harm found · B February 21, 2025
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Corrected February 28, 2025 · Resident Rights
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Actual harm · G May 17, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected May 28, 2024 · Quality of Life and Care
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Potential for harm · E April 11, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected April 25, 2024 · Resident Assessment and Care Planning
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Potential for harm · D April 11, 2024
Ensure medication error rates are not 5 percent or greater.
Corrected April 25, 2024 · Pharmacy Service
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Potential for harm · D April 11, 2024
Provide and implement an infection prevention and control program.
Corrected April 25, 2024 · Infection Control
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Actual harm · G January 27, 2024 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected February 6, 2024 · Quality of Life and Care
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Actual harm · G August 21, 2023 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected September 6, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Actual harm · G January 20, 2023
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected February 9, 2023 · Quality of Life and Care
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Actual harm · G January 20, 2023
Provide enough food/fluids to maintain a resident's health.
Corrected February 9, 2023 · Quality of Life and Care
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Potential for harm · E January 20, 2023
Reasonably accommodate the needs and preferences of each resident.
Corrected February 9, 2023 · Resident Rights
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Potential for harm · D January 20, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected February 9, 2023 · Resident Assessment and Care Planning
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Potential for harm · E January 20, 2023
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected February 9, 2023 · Resident Assessment and Care Planning
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Potential for harm · D January 20, 2023
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected February 9, 2023 · Quality of Life and Care
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Potential for harm · D January 20, 2023
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected February 9, 2023 · Quality of Life and Care
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Potential for harm · D January 20, 2023
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Corrected February 9, 2023 · Quality of Life and Care
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Potential for harm · E January 20, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Corrected February 9, 2023 · Quality of Life and Care
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Potential for harm · D January 20, 2023
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Corrected February 9, 2023 · Nursing and Physician Services
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Potential for harm · E January 20, 2023
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected February 9, 2023 · Pharmacy Service
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Potential for harm · E January 20, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected February 9, 2023 · Pharmacy Service
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Potential for harm · F January 20, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected February 9, 2023 · Nutrition and Dietary
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| January 27, 2024 | Fine | $10,033 |
| August 21, 2023 | Fine | $15,093 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 145982 · certified since April 28, 1999. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.