Chestnut Hill Health and Rehabilitation Center LLC
32 Chestnut Street · East Longmeadow, MA · 01028 · 4135251893
135 certified beds For profit - Corporation Chain: Vantage Care
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Medicare/Medicaid payments were denied
CMS refused payment for new admissions for a period — one of its strongest enforcement tools.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 3 of 5 Staffing: 3 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.75 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.40 | 0.55–0.75 |
| Weekend hours / resident-day | 3.33 | ≈ weekday level |
| Nursing turnover / year | 30% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (27 in the current record)
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Potential for harm · D May 28, 2025 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected July 4, 2025 · Pharmacy Service
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Potential for harm · D May 20, 2025
Assess the resident when there is a significant change in condition
Corrected June 27, 2025 · Resident Assessment and Care Planning
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Potential for harm · D May 20, 2025
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Corrected June 27, 2025 · Resident Assessment and Care Planning
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Potential for harm · D May 20, 2025
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Corrected June 27, 2025 · Quality of Life and Care
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Potential for harm · D May 20, 2025
Ensure medication error rates are not 5 percent or greater.
Corrected June 27, 2025 · Pharmacy Service
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Potential for harm · D May 20, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected June 27, 2025 · Nutrition and Dietary
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Potential for harm · E May 20, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected June 27, 2025 · Nutrition and Dietary
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Potential for harm · E May 20, 2025
Provide and implement an infection prevention and control program.
Corrected June 27, 2025 · Infection Control
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No harm found · B May 20, 2025
Ensure each resident receives an accurate assessment.
Corrected June 27, 2025 · Resident Assessment and Care Planning
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Potential for harm · D December 11, 2024 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected January 10, 2025 · Resident Assessment and Care Planning
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Potential for harm · D March 14, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected April 21, 2024 · Resident Rights
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Potential for harm · D March 14, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 21, 2024 · Quality of Life and Care
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Potential for harm · E March 14, 2024
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected April 21, 2024 · Nursing and Physician Services
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Potential for harm · D March 14, 2024
Ensure medication error rates are not 5 percent or greater.
Corrected April 21, 2024 · Pharmacy Service
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Potential for harm · D March 14, 2024
Ensure that residents are free from significant medication errors.
Corrected April 21, 2024 · Pharmacy Service
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Potential for harm · D March 14, 2024
Provide routine and 24-hour emergency dental care for each resident.
Corrected April 21, 2024 · Quality of Life and Care
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No harm found · B March 14, 2024
Ensure each resident receives an accurate assessment.
Corrected April 21, 2024 · Resident Assessment and Care Planning
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Potential for harm · E September 23, 2022
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Corrected November 5, 2022 · Resident Assessment and Care Planning
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Potential for harm · D September 23, 2022
Assess the resident when there is a significant change in condition
Corrected November 5, 2022 · Resident Assessment and Care Planning
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Potential for harm · F September 23, 2022
Assure that each resident’s assessment is updated at least once every 3 months.
Corrected November 5, 2022 · Resident Assessment and Care Planning
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Potential for harm · D September 23, 2022
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Corrected November 5, 2022 · Quality of Life and Care
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Potential for harm · E September 23, 2022
Provide and implement an infection prevention and control program.
Corrected November 5, 2022 · Infection Control
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Potential for harm · D September 23, 2022
Have policies on smoking.
Corrected November 5, 2022 · Environmental
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No harm found · B September 23, 2022
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Corrected November 5, 2022 · Resident Rights
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No harm found · C September 23, 2022
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected November 5, 2022 · Resident Rights
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| March 14, 2024 | Payment Denial | 31 days |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 225303 · certified since September 11, 1987. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.