Chateau Nrsg & Rehab Center
7050 Madison Street · Willowbrook, IL · 60521 · 6303236380
150 certified beds For profit - Limited Liability company Chain: Extended Care Clinical
Why this verdict
- 4 citations involved actual harm to residents.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Medicare/Medicaid payments were denied
CMS refused payment for new admissions for a period — one of its strongest enforcement tools.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 4 of 5 Staffing: 1 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.25 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.56 | 0.55–0.75 |
| Weekend hours / resident-day | 2.93 | ≈ weekday level |
| Nursing turnover / year | 59% | median 45% |
| Fines (3-yr window) | 1 · $10,519 |
Inspection citations (35 in the current record)
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Actual harm · G April 27, 2026 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected May 26, 2026 · Quality of Life and Care
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Potential for harm · D April 27, 2026 · found via complaint
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Corrected May 26, 2026 · Administration
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Actual harm · G March 13, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected March 14, 2025 · Quality of Life and Care
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Actual harm · G January 21, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected January 22, 2025 · Quality of Life and Care
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Potential for harm · D December 11, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected December 13, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D December 11, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected December 13, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D September 24, 2024 · found via complaint
Honor the resident's right to manage his or her financial affairs.
Corrected October 7, 2024 · Resident Rights
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Potential for harm · E August 8, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected August 23, 2024 · Quality of Life and Care
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Potential for harm · D August 8, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected August 23, 2024 · Quality of Life and Care
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Potential for harm · D August 8, 2024
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected August 23, 2024 · Quality of Life and Care
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Potential for harm · D August 8, 2024
Provide safe, appropriate pain management for a resident who requires such services.
Corrected August 23, 2024 · Quality of Life and Care
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Potential for harm · F August 8, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected August 23, 2024 · Nutrition and Dietary
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Potential for harm · E August 8, 2024
Provide and implement an infection prevention and control program.
Corrected August 23, 2024 · Infection Control
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Potential for harm · E August 8, 2024 · found via complaint
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected August 23, 2024 · Nutrition and Dietary
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No harm found · B August 8, 2024
Give residents a notice of rights, rules, services and charges.
Corrected August 23, 2024 · Resident Rights
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Potential for harm · D June 12, 2024 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected June 25, 2024 · Quality of Life and Care
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Potential for harm · D September 29, 2023
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Corrected October 4, 2023 · Resident Rights
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Potential for harm · E September 29, 2023
Reasonably accommodate the needs and preferences of each resident.
Corrected October 4, 2023 · Resident Rights
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Potential for harm · D September 29, 2023
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected October 2, 2023 · Resident Rights
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Potential for harm · E September 29, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected October 4, 2023 · Quality of Life and Care
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Potential for harm · E September 29, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected October 6, 2023 · Quality of Life and Care
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Potential for harm · E September 29, 2023
Ensure medication error rates are not 5 percent or greater.
Corrected October 6, 2023 · Pharmacy Service
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Potential for harm · E September 29, 2023
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Corrected October 4, 2023 · Nutrition and Dietary
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Potential for harm · D September 5, 2023 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected September 18, 2023 · Resident Rights
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Potential for harm · E September 5, 2023 · found via complaint
Provide and implement an infection prevention and control program.
Corrected September 18, 2023 · Infection Control
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| July 30, 2025 | Payment Denial | 17 days |
| March 13, 2025 | Fine | $10,519 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 145614 · certified since June 6, 1989. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.