Charlwell House Health and Rehabilitation
305 Walpole Street · Norwood, MA · 02062 · 7817627700
124 certified beds For profit - Limited Liability company Chain: Best Care Services
- No federal fines or payment denials in CMS’s 3-year window.
The composite number cleared 70 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
3 immediate-jeopardy citations in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 2 of 5 Staffing: 4 of 5 Quality measures: 1 of 5
| Total nurse hours / resident-day | 3.34 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.71 | 0.55–0.75 |
| Weekend hours / resident-day | 3.19 | ≈ weekday level |
| Nursing turnover / year | 29% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (63 in the current record)
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Potential for harm · D May 30, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected June 26, 2025 · Resident Rights
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Potential for harm · D May 30, 2025
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected June 26, 2025 · Resident Assessment and Care Planning
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Potential for harm · D May 30, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected June 26, 2025 · Resident Assessment and Care Planning
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Potential for harm · E May 30, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected June 26, 2025 · Resident Assessment and Care Planning
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Potential for harm · D May 30, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected June 26, 2025 · Quality of Life and Care
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Potential for harm · D May 30, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected June 26, 2025 · Quality of Life and Care
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Potential for harm · E May 30, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected June 26, 2025 · Quality of Life and Care
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Potential for harm · D May 30, 2025
Provide appropriate foot care.
Corrected June 26, 2025 · Quality of Life and Care
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Potential for harm · D May 30, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected June 26, 2025 · Pharmacy Service
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Potential for harm · D May 30, 2025
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Corrected June 26, 2025 · Pharmacy Service
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Potential for harm · E May 30, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected June 26, 2025 · Pharmacy Service
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Potential for harm · D May 30, 2025
Provide or get specialized rehabilitative services as required for a resident.
Corrected June 26, 2025 · Quality of Life and Care
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Potential for harm · E May 30, 2025
Provide and implement an infection prevention and control program.
Corrected June 26, 2025 · Infection Control
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Potential for harm · D August 13, 2024 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected September 10, 2024 · Resident Assessment and Care Planning
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Potential for harm · D April 16, 2024
Give the resident's representative the ability to exercise the resident's rights.
Corrected May 15, 2024 · Resident Rights
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Potential for harm · E April 16, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected May 15, 2024 · Resident Assessment and Care Planning
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Potential for harm · E April 16, 2024
Assist a resident in gaining access to vision and hearing services.
Corrected May 15, 2024 · Quality of Life and Care
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Potential for harm · D April 16, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected May 15, 2024 · Quality of Life and Care
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Potential for harm · D April 16, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Corrected May 15, 2024 · Quality of Life and Care
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Potential for harm · E April 16, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected May 15, 2024 · Pharmacy Service
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Potential for harm · E April 16, 2024
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Corrected May 15, 2024 · Infection Control
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Potential for harm · E April 16, 2024
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Corrected May 15, 2024 · Environmental
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Immediate jeopardy · L September 1, 2022
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Corrected October 21, 2022 · Administration
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Immediate jeopardy · L September 1, 2022
Provide and implement an infection prevention and control program.
Corrected December 5, 2022 · Infection Control
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Immediate jeopardy · L September 1, 2022
Perform COVID19 testing on residents and staff.
Corrected November 11, 2022 · Infection Control
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 225208 · certified since February 15, 1972. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.