Charlestown Place at New Albany
4915 Charlestown Rd · New Albany, IN · 47150 · 8129455221
158 certified beds Government - Hospital district Chain: Exceptional Living Centers Part of a CCRC Hospital-based
Why this verdict
- Inspectors found immediate jeopardy — danger of serious harm or death — in the most recent cycle (1 citation).
- 3 citations involved actual harm to residents.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
1 immediate-jeopardy citation in the most recent inspection cycle
Immediate jeopardy is the most serious finding an inspector can make: a situation likely to cause serious injury, harm, or death.
64% of nursing staff left within a year
High turnover disrupts continuity of care; the national median is 45%.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 3 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 4.00 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.64 | 0.55–0.75 |
| Weekend hours / resident-day | 3.64 | ≈ weekday level |
| Nursing turnover / year | 64% | median 45% |
| Fines (3-yr window) | 2 · $31,784 |
Inspection citations (49 in the current record)
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Immediate jeopardy · J March 20, 2026 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Past Non-Compliance · Quality of Life and Care
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Potential for harm · D December 11, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected December 29, 2025 · Quality of Life and Care
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Potential for harm · D December 11, 2025 · found via complaint
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Corrected December 29, 2025 · Quality of Life and Care
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Potential for harm · D December 11, 2025 · found via complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected December 29, 2025 · Quality of Life and Care
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Potential for harm · D December 11, 2025 · found via complaint
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected December 29, 2025 · Quality of Life and Care
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Actual harm · G August 29, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected September 22, 2025 · Quality of Life and Care
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Potential for harm · D August 29, 2025
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Corrected September 22, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D August 29, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected September 22, 2025 · Quality of Life and Care
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Potential for harm · D August 29, 2025
Provide enough food/fluids to maintain a resident's health.
Corrected September 22, 2025 · Quality of Life and Care
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Potential for harm · D August 29, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected September 22, 2025 · Pharmacy Service
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Potential for harm · D August 12, 2025 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected September 2, 2025 · Resident Rights
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Potential for harm · D August 12, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected September 2, 2025 · Quality of Life and Care
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Potential for harm · D July 18, 2025 · found via complaint
Provide routine and 24-hour emergency dental care for each resident.
Corrected August 15, 2025 · Quality of Life and Care
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Potential for harm · D April 11, 2025 · found via complaint
Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.
Corrected February 18, 2025 · Resident Rights
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Potential for harm · E March 18, 2025 · found via complaint
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Corrected March 29, 2025 · Resident Rights
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Potential for harm · D February 20, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected March 10, 2025 · Quality of Life and Care
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Potential for harm · D February 20, 2025 · found via complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected March 10, 2025 · Quality of Life and Care
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Potential for harm · D February 20, 2025 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected February 10, 2025 · Pharmacy Service
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Potential for harm · D December 30, 2024 · found via complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected January 20, 2025 · Resident Rights
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Potential for harm · D December 30, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected January 20, 2025 · Quality of Life and Care
-
Potential for harm · D December 30, 2024 · found via complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected January 20, 2025 · Quality of Life and Care
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Potential for harm · D December 30, 2024 · found via complaint
Provide enough food/fluids to maintain a resident's health.
Corrected January 20, 2025 · Quality of Life and Care
-
Potential for harm · D December 30, 2024 · found via complaint
Provide safe and appropriate respiratory care for a resident when needed.
Corrected January 20, 2025 · Quality of Life and Care
-
Potential for harm · D December 30, 2024 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected January 20, 2025 · Pharmacy Service
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Potential for harm · D September 12, 2024
Reasonably accommodate the needs and preferences of each resident.
Corrected September 18, 2024 · Resident Rights
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| July 31, 2023 | Fine | $15,892 |
| July 31, 2023 | Fine | $15,892 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 155668 · certified since November 12, 1999. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.