Carillon Inc
1717 a Norfolk Ave · Lubbock, TX · 79416 · 8062816114
100 certified beds Non profit - Corporation Chain: Life Care Services Part of a CCRC
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
1 immediate-jeopardy citation in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 3 of 5 Staffing: 4 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 4.63 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.49 | 0.55–0.75 |
| Weekend hours / resident-day | 4.23 | ≈ weekday level |
| Nursing turnover / year | 57% | median 45% |
| Fines (3-yr window) | 1 · $57,321 |
Inspection citations (17 in the current record)
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Potential for harm · E April 25, 2025 · found via complaint
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected May 9, 2025 · Resident Rights
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Potential for harm · D April 25, 2025 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected May 9, 2025 · Nutrition and Dietary
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Potential for harm · D April 25, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected May 9, 2025 · Infection Control
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Potential for harm · D February 28, 2025 · found via complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected March 28, 2025 · Pharmacy Service
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Potential for harm · D February 28, 2025 · found via complaint
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected March 28, 2025 · Pharmacy Service
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Potential for harm · D October 25, 2024 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected November 15, 2024 · Resident Assessment and Care Planning
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Potential for harm · D October 25, 2024 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected November 15, 2024 · Quality of Life and Care
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Potential for harm · D March 21, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected March 22, 2024 · Resident Assessment and Care Planning
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Potential for harm · D March 21, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected March 22, 2024 · Pharmacy Service
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Immediate jeopardy · K January 27, 2024 · found via complaint
Provide safe, appropriate pain management for a resident who requires such services.
Corrected February 19, 2024 · Quality of Life and Care
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Potential for harm · E January 27, 2024 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected February 19, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E January 27, 2024 · found via complaint
Respond appropriately to all alleged violations.
Corrected February 19, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D February 9, 2023
Assure that each resident’s assessment is updated at least once every 3 months.
Corrected March 6, 2023 · Resident Assessment and Care Planning
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Potential for harm · D February 9, 2023
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Corrected March 6, 2023 · Resident Assessment and Care Planning
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Potential for harm · D February 9, 2023
Ensure a qualified health professional conducts resident assessments.
Corrected March 6, 2023 · Resident Assessment and Care Planning
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Potential for harm · E February 9, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected March 6, 2023 · Resident Assessment and Care Planning
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Potential for harm · D February 9, 2023
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected March 6, 2023 · Pharmacy Service
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| January 27, 2024 | Fine | $57,321 |
Better-scoring options nearby
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 675997 · certified since December 17, 2003. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.