Canterbury Rehabilitation and Healthcare Center
1776 Cambridge Drive · Richmond, VA · 23238 · 8047406174
183 certified beds For profit - Corporation Chain: Marquis Health Services
Why this verdict
- Carries CMS’s abuse warning icon.
- Inspectors found immediate jeopardy — danger of serious harm or death — in the most recent cycle (2 citations).
- Inspection record is far worse than the national median (deficiency count and severity).
- Federal penalties on record: $92,980 in fines in the last 24 months.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
2 immediate-jeopardy citations in the most recent inspection cycle
Immediate jeopardy is the most serious finding an inspector can make: a situation likely to cause serious injury, harm, or death.
1 abuse-related citation at the actual-harm level
Inspectors cited failures in the abuse-prevention rules (F600–F610) that resulted in actual harm to a resident.
$92,980 in federal fines in the last 24 months
2 fines — CMS fines are reserved for verified, serious non-compliance.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 1 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.33 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.64 | 0.55–0.75 |
| Weekend hours / resident-day | 2.90 | ≈ weekday level |
| Nursing turnover / year | 58% | median 45% |
| Fines (3-yr window) | 2 · $92,980 |
Inspection citations (137 in the current record)
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Immediate jeopardy · J April 9, 2026 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected May 13, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Immediate jeopardy · J April 9, 2026 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected May 13, 2026 · Quality of Life and Care
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Actual harm · G April 9, 2026 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Past Non-Compliance · Quality of Life and Care
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Potential for harm · D April 9, 2026 · found via complaint
Reasonably accommodate the needs and preferences of each resident.
Corrected May 13, 2026 · Resident Rights
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Potential for harm · D April 9, 2026 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected May 13, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D April 9, 2026 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected May 13, 2026 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D April 9, 2026 · found via complaint
Ensure each resident receives an accurate assessment.
Corrected May 13, 2026 · Resident Assessment and Care Planning
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Potential for harm · D April 9, 2026 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected May 13, 2026 · Resident Assessment and Care Planning
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Potential for harm · D April 9, 2026 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected May 13, 2026 · Quality of Life and Care
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Potential for harm · E April 9, 2026 · found via complaint
Observe each nurse aide's job performance and give regular training.
Corrected May 13, 2026 · Nursing and Physician Services
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Potential for harm · D April 9, 2026 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected May 13, 2026 · Resident Assessment and Care Planning
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Potential for harm · D April 9, 2026 · found via complaint
Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.
Corrected May 13, 2026 · Administration
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Potential for harm · D April 9, 2026 · found via complaint
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Corrected May 13, 2026 · Administration
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Potential for harm · D April 9, 2026 · found via complaint
Provide training in compliance and ethics.
Corrected May 13, 2026 · Administration
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Potential for harm · D April 9, 2026 · found via complaint
Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Corrected May 13, 2026 · Administration
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Potential for harm · D January 29, 2026 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected February 11, 2026 · Resident Assessment and Care Planning
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Potential for harm · D January 29, 2026 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected February 11, 2026 · Resident Assessment and Care Planning
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Potential for harm · D January 29, 2026 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected February 11, 2026 · Quality of Life and Care
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Potential for harm · D December 30, 2025 · found via complaint
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected January 14, 2026 · Resident Assessment and Care Planning
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Potential for harm · E December 30, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected January 14, 2026 · Quality of Life and Care
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Actual harm · G May 2, 2025 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected June 10, 2025 · Quality of Life and Care
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Potential for harm · D May 2, 2025 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected June 10, 2025 · Resident Rights
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Potential for harm · D May 2, 2025 · found via complaint
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected June 10, 2025 · Resident Rights
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Potential for harm · D May 2, 2025 · found via complaint
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Corrected June 10, 2025 · Resident Rights
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Potential for harm · D May 2, 2025 · found via complaint
Keep residents' personal and medical records private and confidential.
Corrected July 10, 2025 · Resident Rights
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| May 2, 2025 | Fine | $61,448 |
| July 25, 2024 | Fine | $31,532 |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 495272 · certified since January 1, 1993. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.