Canterbury of Twinsburg
9928 Vail Drive · Twinsburg, OH · 44087 · 3304056040
50 certified beds For profit - Limited Liability company
Why this verdict
- 3 citations involved actual harm to residents.
- Staffing hours comfortably above national benchmarks.
- No federal fines or payment denials in CMS’s 3-year window.
- Inspection results have improved across recent cycles.
The composite number cleared 78 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 2 of 5 Staffing: 4 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 5.27 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.95 | 0.55–0.75 |
| Weekend hours / resident-day | 4.76 | ≈ weekday level |
| Nursing turnover / year | 48% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (29 in the current record)
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Actual harm · G June 18, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected May 20, 2025 · Quality of Life and Care
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Potential for harm · D November 14, 2024
Reasonably accommodate the needs and preferences of each resident.
Corrected January 9, 2025 · Resident Rights
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Potential for harm · D November 14, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected January 9, 2025 · Quality of Life and Care
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Potential for harm · D November 14, 2024
Provide and implement an infection prevention and control program.
Corrected January 9, 2025 · Infection Control
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Potential for harm · D June 14, 2024 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected July 26, 2024 · Resident Rights
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Potential for harm · D February 29, 2024 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected February 20, 2024 · Resident Rights
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Potential for harm · D February 29, 2024 · found via complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected February 20, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D December 19, 2023 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected January 8, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D December 19, 2023 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected January 8, 2024 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D December 19, 2023 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected January 8, 2024 · Quality of Life and Care
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Potential for harm · D December 19, 2023 · found via complaint
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected January 8, 2024 · Quality of Life and Care
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Potential for harm · D December 19, 2023 · found via complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected January 8, 2024 · Quality of Life and Care
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Potential for harm · E December 19, 2023 · found via complaint
Provide and implement an infection prevention and control program.
Corrected January 8, 2024 · Infection Control
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Potential for harm · F August 11, 2023 · found via complaint
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected August 24, 2023 · Nutrition and Dietary
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Potential for harm · F August 11, 2023 · found via complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected August 24, 2023 · Nutrition and Dietary
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Actual harm · G June 12, 2023 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected June 26, 2023 · Quality of Life and Care
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Actual harm · G June 28, 2022
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected August 3, 2022 · Quality of Life and Care
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Potential for harm · D June 28, 2022
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Corrected August 3, 2022 · Quality of Life and Care
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Potential for harm · D June 28, 2022
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected August 3, 2022 · Quality of Life and Care
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Potential for harm · D June 28, 2022
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected August 3, 2022 · Quality of Life and Care
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Potential for harm · D June 28, 2022
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected August 3, 2022 · Quality of Life and Care
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Potential for harm · D June 28, 2022
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected August 3, 2022 · Resident Assessment and Care Planning
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Potential for harm · E June 28, 2022
Provide and implement an infection prevention and control program.
Corrected August 8, 2022 · Infection Control
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Potential for harm · D June 27, 2019
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected July 29, 2019 · Resident Rights
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Potential for harm · D June 27, 2019
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Corrected July 29, 2019 · Resident Assessment and Care Planning
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 366385 · certified since March 19, 2010. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.