Canterbury Center
80 Maddex Drive · Shepherdstown, WV · 25443 · 3048769422
62 certified beds For profit - Corporation Chain: Genesis Healthcare
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- No federal fines or payment denials in CMS’s 3-year window.
- Inspection results have improved across recent cycles.
The composite number cleared 70 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
1 immediate-jeopardy citation in prior inspection cycles
Serious past findings — check whether the underlying problems were fixed and stayed fixed.
Cited under the freedom-from-abuse rule
Cited 1 time under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 3 of 5 Inspections: 2 of 5 Staffing: 2 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 3.45 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 1.09 | 0.55–0.75 |
| Weekend hours / resident-day | 2.85 | ≈ weekday level |
| Nursing turnover / year | 57% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (73 in the current record)
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Potential for harm · D March 18, 2025
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Corrected April 15, 2025 · Resident Rights
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Potential for harm · D March 18, 2025
Keep residents' personal and medical records private and confidential.
Corrected April 15, 2025 · Resident Rights
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Potential for harm · D March 18, 2025
Ensure each resident receives an accurate assessment.
Corrected April 15, 2025 · Resident Assessment and Care Planning
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Potential for harm · E March 18, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 15, 2025 · Quality of Life and Care
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Potential for harm · D March 18, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Corrected April 15, 2025 · Quality of Life and Care
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Potential for harm · E March 18, 2025
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected April 15, 2025 · Nursing and Physician Services
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Potential for harm · D March 18, 2025
Post nurse staffing information every day.
Corrected April 15, 2025 · Nursing and Physician Services
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Potential for harm · D March 18, 2025
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Corrected April 15, 2025 · Nutrition and Dietary
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Potential for harm · E March 18, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected April 15, 2025 · Nutrition and Dietary
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Potential for harm · D March 18, 2025
Dispose of garbage and refuse properly.
Corrected April 15, 2025 · Nutrition and Dietary
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Potential for harm · E March 18, 2025
Provide and implement an infection prevention and control program.
Corrected April 15, 2025 · Infection Control
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Potential for harm · D March 18, 2025 · found via complaint
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Corrected April 15, 2025 · Resident Rights
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Potential for harm · D March 18, 2025 · found via complaint
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Corrected April 15, 2025 · Resident Rights
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Potential for harm · E March 18, 2025 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected April 15, 2025 · Resident Rights
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Potential for harm · D March 18, 2025 · found via complaint
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected April 15, 2025 · Resident Rights
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Potential for harm · D March 18, 2025 · found via complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Corrected April 15, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D March 18, 2025 · found via complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Corrected April 15, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D March 18, 2025 · found via complaint
Respond appropriately to all alleged violations.
Corrected April 15, 2025 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · D March 18, 2025 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected April 15, 2025 · Quality of Life and Care
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Potential for harm · D March 18, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected April 15, 2025 · Quality of Life and Care
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Potential for harm · D March 18, 2025 · found via complaint
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected April 15, 2025 · Pharmacy Service
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Potential for harm · D March 18, 2025 · found via complaint
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Corrected April 15, 2025 · Nutrition and Dietary
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Potential for harm · D April 3, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected May 16, 2024 · Resident Rights
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Potential for harm · D April 3, 2024
Reasonably accommodate the needs and preferences of each resident.
Corrected May 16, 2024 · Resident Rights
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Potential for harm · D April 3, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected May 16, 2024 · Resident Rights
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 515179 · certified since July 1, 2002. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.