Arrowhead Springs Healthcare
1335 N. Waterman Ave. · San Bernardino, CA · 92404 · 9098850268
119 certified beds For profit - Corporation Chain: The Ensign Group
- No federal fines or payment denials in CMS’s 3-year window.
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 5 of 5 Inspections: 4 of 5 Staffing: 4 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 4.61 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.32 | 0.55–0.75 |
| Weekend hours / resident-day | 3.95 | ≈ weekday level |
| Nursing turnover / year | 27% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (32 in the current record)
-
Potential for harm · D April 24, 2025 · found via complaint
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected May 16, 2025 · Resident Rights
-
Potential for harm · D April 24, 2025 · found via complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected May 16, 2025 · Resident Assessment and Care Planning
-
Potential for harm · D April 24, 2025 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected May 16, 2025 · Quality of Life and Care
-
Potential for harm · D April 24, 2025 · found via complaint
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected May 16, 2025 · Quality of Life and Care
-
Potential for harm · F April 24, 2025 · found via complaint
Dispose of garbage and refuse properly.
Corrected May 16, 2025 · Nutrition and Dietary
-
Potential for harm · D April 24, 2025 · found via complaint
Provide and implement an infection prevention and control program.
Corrected May 16, 2025 · Infection Control
-
Potential for harm · D March 7, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected March 17, 2025 · Quality of Life and Care
-
Potential for harm · D February 12, 2025 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected February 24, 2025 · Quality of Life and Care
-
Potential for harm · D November 6, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected November 15, 2024 · Quality of Life and Care
-
Potential for harm · D May 24, 2024 · found via complaint
Provide and implement an infection prevention and control program.
Corrected June 6, 2024 · Infection Control
-
Potential for harm · D September 1, 2023 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected September 14, 2023 · Quality of Life and Care
-
Potential for harm · E August 31, 2023 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected September 14, 2023 · Quality of Life and Care
-
Potential for harm · D May 26, 2022
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected June 22, 2022 · Resident Rights
-
Potential for harm · D May 26, 2022
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected June 22, 2022 · Quality of Life and Care
-
Potential for harm · D May 26, 2022
Provide enough food/fluids to maintain a resident's health.
Corrected June 22, 2022 · Quality of Life and Care
-
Potential for harm · D May 26, 2022
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected June 22, 2022 · Quality of Life and Care
-
Potential for harm · D May 26, 2022
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected June 22, 2022 · Pharmacy Service
-
Potential for harm · D May 26, 2022
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected June 22, 2022 · Pharmacy Service
-
Potential for harm · D May 26, 2022
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected June 22, 2022 · Resident Assessment and Care Planning
-
Potential for harm · D May 26, 2022
Provide and implement an infection prevention and control program.
Corrected June 22, 2022 · Infection Control
-
Potential for harm · F May 26, 2022
Keep all essential equipment working safely.
Corrected June 22, 2022 · Environmental
-
Potential for harm · D October 18, 2019
Reasonably accommodate the needs and preferences of each resident.
Corrected November 12, 2019 · Resident Rights
-
Potential for harm · E October 18, 2019
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected November 12, 2019 · Resident Rights
-
Potential for harm · D October 18, 2019
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected November 12, 2019 · Resident Assessment and Care Planning
-
Potential for harm · D October 18, 2019
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected November 12, 2019 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
Sign in to share your family's experience — reviews are moderated and never affect the Safety Score.
Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 055708 · certified since January 1, 1971. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.