Arcadia Care Jacksonville
1021 North Church Street · Jacksonville, IL · 62650 · 2172454174
113 certified beds For profit - Corporation Chain: Arcadia Care
Why this verdict
- Carries CMS’s abuse warning icon.
- Inspection record is far worse than the national median (deficiency count and severity).
- Staffing levels are well below research benchmarks for safe care.
- Federal penalties on record: $70,441 in fines in the last 24 months.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
CMS abuse warning
CMS flags this facility with its abuse icon: cited for abuse that caused harm in the past year, or potential harm in the past two years.
Cited under the freedom-from-abuse rule
Cited 2 times under F600 (freedom from abuse/neglect) below the actual-harm level — worth asking about on a tour.
$70,441 in federal fines in the last 24 months
2 fines — CMS fines are reserved for verified, serious non-compliance.
RN staffing in the bottom 10% nationally
0.01 registered-nurse hours per resident per day, vs a 0.58 national median and 0.75 benchmark.
Total nurse staffing below 3.0 hours per resident-day
2.39 reported hours vs the 3.48 minimum CMS's own staffing study recommends.
If someone you love was harmed at a facility with findings like these, you have options — read this.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 2 of 5 Staffing: 1 of 5 Quality measures: 2 of 5
| Total nurse hours / resident-day | 2.39 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.01 | 0.55–0.75 |
| Weekend hours / resident-day | 2.27 | ≈ weekday level |
| Nursing turnover / year | 59% | median 45% |
| Fines (3-yr window) | 3 · $84,491 |
Inspection citations (39 in the current record)
-
Potential for harm · F March 9, 2026 · found via complaint
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Corrected March 10, 2026 · Nursing and Physician Services
-
Actual harm · G November 25, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected November 26, 2024 · Quality of Life and Care
-
Potential for harm · D November 25, 2024
Reasonably accommodate the needs and preferences of each resident.
Corrected November 26, 2024 · Resident Rights
-
Potential for harm · D November 25, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected November 26, 2024 · Resident Rights
-
Potential for harm · D November 25, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected November 26, 2024 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · E November 25, 2024
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected November 26, 2024 · Resident Rights
-
Potential for harm · D November 25, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected December 6, 2024 · Quality of Life and Care
-
Potential for harm · D November 25, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected November 26, 2024 · Quality of Life and Care
-
Potential for harm · D November 25, 2024
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected November 26, 2024 · Quality of Life and Care
-
Potential for harm · F November 25, 2024
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Corrected December 19, 2024 · Nursing and Physician Services
-
Potential for harm · D November 25, 2024
Ensure medication error rates are not 5 percent or greater.
Corrected November 26, 2024 · Pharmacy Service
-
Potential for harm · D November 25, 2024
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Corrected November 26, 2024 · Nutrition and Dietary
-
Potential for harm · E November 25, 2024
Provide and implement an infection prevention and control program.
Corrected November 26, 2024 · Infection Control
-
Potential for harm · F November 25, 2024
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Corrected December 18, 2024 · Nursing and Physician Services
-
Actual harm · G August 21, 2024 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected September 8, 2024 · Resident Rights
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Potential for harm · F August 21, 2024 · found via complaint
Provide and implement an infection prevention and control program.
Corrected September 8, 2024 · Infection Control
-
Potential for harm · F August 21, 2024 · found via complaint
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected September 8, 2024 · Environmental
-
Potential for harm · F March 29, 2024 · found via complaint
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Corrected April 15, 2024 · Nursing and Physician Services
-
Potential for harm · D March 27, 2024 · found via complaint
Ensure medication error rates are not 5 percent or greater.
Corrected April 15, 2024 · Pharmacy Service
-
Potential for harm · D January 11, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected January 12, 2024 · Quality of Life and Care
-
Actual harm · G November 8, 2023
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected November 15, 2023 · Resident Rights
-
Potential for harm · E November 8, 2023
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Corrected November 15, 2023 · Freedom from Abuse, Neglect, and Exploitation
-
Potential for harm · E November 8, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected November 15, 2023 · Quality of Life and Care
-
Potential for harm · E November 8, 2023
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected November 15, 2023 · Quality of Life and Care
-
Potential for harm · E November 8, 2023
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected November 15, 2023 · Quality of Life and Care
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| November 25, 2024 | Fine | $38,448 |
| November 25, 2024 | Payment Denial | 1 days |
| August 21, 2024 | Fine | $31,993 |
| November 8, 2023 | Fine | $14,050 |
| November 8, 2023 | Payment Denial | 36 days |
Family & resident reviews — a separate signal, never mixed into the score
No approved reviews yet. If your family has experience with this facility, yours could be the review that helps the next family decide.
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 145928 · certified since April 15, 1997. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.