Arbor Hills Nursing Center
7800 Parkway Drive · La Mesa, CA · 91942 · 6194602330
100 certified beds For profit - Limited Liability company Chain: Generations Healthcare
- Inspection results have improved across recent cycles.
The composite number cleared 74 points, but Recommended is gated: inspection record below the Recommended bar. That rule is part of the published method.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 5 of 5 Inspections: 4 of 5 Staffing: 2 of 5 Quality measures: 5 of 5
| Total nurse hours / resident-day | 4.16 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.53 | 0.55–0.75 |
| Weekend hours / resident-day | 3.71 | ≈ weekday level |
| Nursing turnover / year | 54% | median 45% |
| Fines (3-yr window) | 1 · $12,831 |
Inspection citations (37 in the current record)
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Potential for harm · D February 12, 2026
PASARR screening for Mental disorders or Intellectual Disabilities
Corrected March 6, 2026 · Resident Assessment and Care Planning
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Potential for harm · D February 12, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected March 6, 2026 · Resident Assessment and Care Planning
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Potential for harm · D February 12, 2026
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Corrected March 6, 2026 · Quality of Life and Care
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Potential for harm · D February 12, 2026
Observe each nurse aide's job performance and give regular training.
Corrected March 6, 2026 · Nursing and Physician Services
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Potential for harm · D February 12, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected March 6, 2026 · Nutrition and Dietary
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Potential for harm · D February 12, 2026
Provide and implement an infection prevention and control program.
Corrected March 6, 2026 · Infection Control
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Potential for harm · D April 10, 2025 · found via complaint
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Corrected May 9, 2025 · Quality of Life and Care
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Potential for harm · D March 18, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 18, 2025 · Quality of Life and Care
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Actual harm · G November 1, 2024
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Corrected December 13, 2024 · Quality of Life and Care
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Potential for harm · D November 1, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected December 13, 2024 · Resident Assessment and Care Planning
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Potential for harm · D November 1, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Corrected December 13, 2024 · Resident Assessment and Care Planning
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Potential for harm · D November 1, 2024
Provide safe, appropriate pain management for a resident who requires such services.
Corrected December 13, 2024 · Quality of Life and Care
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Potential for harm · D November 1, 2024
Provide care or services that was trauma informed and/or culturally competent.
Corrected December 13, 2024 · Quality of Life and Care
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Potential for harm · D November 1, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Corrected December 13, 2024 · Pharmacy Service
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Potential for harm · D November 1, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Corrected December 13, 2024 · Pharmacy Service
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Potential for harm · E November 1, 2024
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected December 13, 2024 · Nutrition and Dietary
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Potential for harm · E November 1, 2024
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Corrected December 13, 2024 · Nutrition and Dietary
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Potential for harm · E November 1, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected December 13, 2024 · Nutrition and Dietary
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Potential for harm · D November 1, 2024
Dispose of garbage and refuse properly.
Corrected December 13, 2024 · Nutrition and Dietary
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Potential for harm · D November 1, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected December 13, 2024 · Resident Assessment and Care Planning
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Potential for harm · D November 1, 2024
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Corrected December 13, 2024 · Administration
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Potential for harm · D November 1, 2024
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Corrected December 13, 2024 · Administration
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Potential for harm · D November 1, 2024
Provide and implement an infection prevention and control program.
Corrected December 13, 2024 · Infection Control
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Potential for harm · D November 1, 2024 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected December 13, 2024 · Quality of Life and Care
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No harm found · B November 1, 2024
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Corrected January 10, 2025 · Resident Assessment and Care Planning
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| November 1, 2024 | Fine | $12,831 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 055114 · certified since August 1, 1978. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.