Arbor Glen Care Center
1033 E. Arrow Highway · Glendora, CA · 91740 · 6269637531
98 certified beds For profit - Limited Liability company Chain: The Ensign Group
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Inspection results have improved across recent cycles.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
Medicare/Medicaid payments were denied
CMS refused payment for new admissions for a period — one of its strongest enforcement tools.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 2 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 4.24 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.51 | 0.55–0.75 |
| Weekend hours / resident-day | 3.67 | ≈ weekday level |
| Nursing turnover / year | 59% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (85 in the current record)
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Potential for harm · E March 27, 2026
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected April 16, 2026 · Resident Rights
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Potential for harm · D March 27, 2026
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Corrected April 16, 2026 · Resident Rights
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Potential for harm · D March 27, 2026
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Corrected April 17, 2026 · Resident Assessment and Care Planning
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Potential for harm · D March 27, 2026
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected April 17, 2026 · Resident Assessment and Care Planning
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Potential for harm · D March 27, 2026
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected April 16, 2026 · Resident Assessment and Care Planning
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Potential for harm · D March 27, 2026
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Corrected April 16, 2026 · Quality of Life and Care
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Potential for harm · D March 27, 2026
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected April 16, 2026 · Quality of Life and Care
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Potential for harm · E March 27, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected April 16, 2026 · Quality of Life and Care
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Potential for harm · D March 27, 2026
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected April 16, 2026 · Quality of Life and Care
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Potential for harm · D March 27, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 16, 2026 · Quality of Life and Care
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Potential for harm · E March 27, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected April 16, 2026 · Nutrition and Dietary
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Potential for harm · E March 27, 2026
Provide or get specialized rehabilitative services as required for a resident.
Corrected April 16, 2026 · Quality of Life and Care
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Potential for harm · E March 27, 2026
Provide and implement an infection prevention and control program.
Corrected April 16, 2026 · Infection Control
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Potential for harm · D March 27, 2026
Make sure that a working call system is available in each resident's bathroom and bathing area.
Corrected April 16, 2026 · Environmental
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Potential for harm · D February 20, 2026 · found via complaint
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Corrected March 18, 2026 · Quality of Life and Care
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Potential for harm · D February 20, 2026 · found via complaint
Provide safe, appropriate pain management for a resident who requires such services.
Corrected March 18, 2026 · Quality of Life and Care
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Potential for harm · D February 20, 2026 · found via complaint
Provide and implement an infection prevention and control program.
Corrected March 18, 2026 · Infection Control
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Potential for harm · E January 20, 2026 · found via complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected February 13, 2026 · Quality of Life and Care
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Potential for harm · D December 18, 2025 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected January 7, 2026 · Resident Rights
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Potential for harm · D December 18, 2025 · found via complaint
Honor the resident's right to organize and participate in resident/family groups in the facility.
Corrected January 7, 2026 · Resident Rights
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Potential for harm · D December 18, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected January 14, 2026 · Resident Assessment and Care Planning
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Potential for harm · D April 11, 2025 · found via complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected May 1, 2025 · Resident Rights
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Potential for harm · D April 11, 2025 · found via complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected May 1, 2025 · Quality of Life and Care
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Potential for harm · D March 20, 2025 · found via complaint
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected April 3, 2025 · Quality of Life and Care
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Potential for harm · D March 20, 2025 · found via complaint
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected April 3, 2025 · Nursing and Physician Services
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| November 6, 2024 | Payment Denial | 26 days |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 056360 · certified since April 1, 1973. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.