Alliance Health at West Acres
804 Pleasant Street · Brockton, MA · 02301 · 5085836000
138 certified beds Non profit - Corporation Chain: Alliance Health & Human Services
Why this verdict
- Inspection results are getting worse cycle over cycle, not better.
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
RN staffing in the bottom 10% nationally
0.29 registered-nurse hours per resident per day, vs a 0.58 national median and 0.75 benchmark.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 4 of 5 Inspections: 4 of 5 Staffing: 2 of 5 Quality measures: 3 of 5
| Total nurse hours / resident-day | 3.59 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.29 | 0.55–0.75 |
| Weekend hours / resident-day | 3.20 | ≈ weekday level |
| Nursing turnover / year | 29% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (16 in the current record)
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Potential for harm · D September 19, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected October 27, 2025 · Quality of Life and Care
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Potential for harm · D September 19, 2025
Provide timely, quality laboratory services/tests to meet the needs of residents.
Corrected October 27, 2025 · Administration
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Potential for harm · E September 19, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Corrected October 27, 2025 · Nutrition and Dietary
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Potential for harm · E September 19, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected October 27, 2025 · Nutrition and Dietary
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Potential for harm · D August 29, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected October 4, 2024 · Resident Assessment and Care Planning
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Potential for harm · E August 29, 2024
Provide and implement an infection prevention and control program.
Corrected October 4, 2024 · Infection Control
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Potential for harm · D July 27, 2023
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected September 5, 2023 · Resident Rights
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Potential for harm · D July 27, 2023
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Corrected September 5, 2023 · Freedom from Abuse, Neglect, and Exploitation
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Potential for harm · E July 27, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected September 5, 2023 · Resident Assessment and Care Planning
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Potential for harm · E July 27, 2023
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected September 5, 2023 · Resident Assessment and Care Planning
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Potential for harm · D July 27, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected September 5, 2023 · Quality of Life and Care
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Potential for harm · D July 27, 2023
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Corrected September 5, 2023 · Quality of Life and Care
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Potential for harm · E July 27, 2023
Ensure medication error rates are not 5 percent or greater.
Corrected September 5, 2023 · Pharmacy Service
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Potential for harm · E July 27, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected September 5, 2023 · Pharmacy Service
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Potential for harm · E July 27, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected September 5, 2023 · Nutrition and Dietary
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No harm found · B July 27, 2023
Ensure each resident receives an accurate assessment.
Corrected September 5, 2023 · Resident Assessment and Care Planning
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 225259 · certified since August 1, 1977. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.