Agawam West Rehab and Nursing
61 Cooper Street · Agawam, MA · 01001 · 4132946800
164 certified beds For profit - Limited Liability company Chain: Stern Consultants
- No federal fines or payment denials in CMS’s 3-year window.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
No red flags in the current CMS record. Genuinely good news — pair it with an in-person tour before deciding.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 2 of 5 Inspections: 2 of 5 Staffing: 3 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.71 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.52 | 0.55–0.75 |
| Weekend hours / resident-day | 3.13 | ≈ weekday level |
| Nursing turnover / year | 33% | median 45% |
| Fines (3-yr window) | none |
Inspection citations (31 in the current record)
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Actual harm · G October 15, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected September 26, 2025 · Quality of Life and Care
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Potential for harm · D September 15, 2025
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Corrected October 10, 2025 · Resident Rights
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Potential for harm · E September 15, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected October 10, 2025 · Nutrition and Dietary
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Potential for harm · F September 15, 2025
Dispose of garbage and refuse properly.
Corrected October 10, 2025 · Nutrition and Dietary
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Potential for harm · D May 15, 2025 · found via complaint
Ensure that residents are fully informed and understand their health status, care and treatments.
Corrected June 9, 2025 · Resident Rights
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Potential for harm · D May 15, 2025 · found via complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected June 9, 2025 · Quality of Life and Care
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Potential for harm · D May 15, 2025 · found via complaint
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Corrected June 9, 2025 · Quality of Life and Care
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Potential for harm · D May 15, 2025 · found via complaint
Ensure that residents are free from significant medication errors.
Corrected June 9, 2025 · Pharmacy Service
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Potential for harm · D May 15, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected June 9, 2025 · Resident Assessment and Care Planning
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Potential for harm · D March 26, 2025 · found via complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected April 21, 2025 · Resident Assessment and Care Planning
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Potential for harm · D July 16, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected August 14, 2024 · Resident Rights
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Potential for harm · D July 16, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Corrected August 14, 2024 · Resident Rights
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Potential for harm · D July 16, 2024
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Corrected August 14, 2024 · Resident Assessment and Care Planning
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Potential for harm · D July 16, 2024
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Corrected August 14, 2024 · Resident Assessment and Care Planning
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Potential for harm · D July 16, 2024
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Corrected August 14, 2024 · Quality of Life and Care
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Potential for harm · D July 16, 2024
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Corrected August 14, 2024 · Quality of Life and Care
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Potential for harm · D July 16, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Corrected August 14, 2024 · Quality of Life and Care
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Potential for harm · D July 16, 2024
Provide or obtain dental services for each resident.
Corrected August 14, 2024 · Quality of Life and Care
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Potential for harm · D July 16, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected August 14, 2024 · Nutrition and Dietary
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Potential for harm · D July 16, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Corrected August 14, 2024 · Resident Assessment and Care Planning
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Potential for harm · D July 16, 2024
Provide and implement an infection prevention and control program.
Corrected August 14, 2024 · Infection Control
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Potential for harm · D April 26, 2023
Allow residents to self-administer drugs if determined clinically appropriate.
Corrected June 6, 2023 · Resident Rights
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Potential for harm · D April 26, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Corrected June 6, 2023 · Resident Rights
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Potential for harm · D April 26, 2023
Ensure each resident receives an accurate assessment.
Corrected June 6, 2023 · Resident Assessment and Care Planning
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Potential for harm · D April 26, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected June 6, 2023 · Resident Assessment and Care Planning
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 225253 · certified since May 1, 1976. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.