Agawam North Rehab and Nursing
55 Cooper Street · Agawam, MA · 01001 · 4133338131
124 certified beds For profit - Limited Liability company Chain: Stern Consultants
Why this verdict
- Inspection record is far worse than the national median (deficiency count and severity).
- Inspection results are getting worse cycle over cycle, not better.
The complete Safety Report — $19
Everything on this page plus the full citation-by-citation history with inspector findings, the complete penalty record, staffing vs benchmarks, side-by-side nearby comparisons, and the printable tour checklist. One PDF, emailed in minutes, yours to keep and share with family.
Red flags
$86,130 in federal fines in the last 24 months
1 fine — CMS fines are reserved for verified, serious non-compliance.
Score breakdown
Quality-measure stars are deliberately excluded — they're largely self-reported by facilities. Full method.
CMS ratings & staffing
Overall: 1 of 5 Inspections: 1 of 5 Staffing: 3 of 5 Quality measures: 4 of 5
| Total nurse hours / resident-day | 3.74 | 3.48 min · 4.1 strong |
|---|---|---|
| RN hours / resident-day | 0.70 | 0.55–0.75 |
| Weekend hours / resident-day | 3.10 | ≈ weekday level |
| Nursing turnover / year | 45% | median 45% |
| Fines (3-yr window) | 1 · $86,130 |
Inspection citations (28 in the current record)
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Potential for harm · D April 9, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Corrected April 23, 2025 · Resident Rights
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Potential for harm · D April 9, 2025
Give the resident's representative the ability to exercise the resident's rights.
Corrected April 23, 2025 · Resident Rights
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Potential for harm · E April 9, 2025
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Corrected April 23, 2025 · Resident Rights
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Potential for harm · D April 9, 2025
Honor the resident's right to organize and participate in resident/family groups in the facility.
Corrected April 23, 2025 · Resident Rights
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Potential for harm · E April 9, 2025
Ensure residents have reasonable access to and privacy in their use of communication methods.
Corrected April 23, 2025 · Resident Rights
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Potential for harm · D April 9, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Corrected April 23, 2025 · Resident Rights
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Potential for harm · D April 9, 2025
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Corrected April 23, 2025 · Resident Rights
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Potential for harm · D April 9, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected April 23, 2025 · Resident Assessment and Care Planning
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Potential for harm · D April 9, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Corrected April 23, 2025 · Quality of Life and Care
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Potential for harm · D April 9, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Corrected April 23, 2025 · Quality of Life and Care
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Potential for harm · D April 9, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Corrected April 23, 2025 · Quality of Life and Care
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Potential for harm · E April 9, 2025
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Corrected April 23, 2025 · Nursing and Physician Services
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Potential for harm · D April 9, 2025
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Corrected May 1, 2025 · Nursing and Physician Services
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Potential for harm · E April 9, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected April 23, 2025 · Pharmacy Service
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Potential for harm · F April 9, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Corrected April 23, 2025 · Nutrition and Dietary
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Potential for harm · D April 9, 2025
Provide and implement an infection prevention and control program.
Corrected May 9, 2025 · Infection Control
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Potential for harm · D October 22, 2024 · found via complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Corrected November 8, 2024 · Resident Assessment and Care Planning
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Potential for harm · D January 23, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Corrected February 19, 2024 · Resident Assessment and Care Planning
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Potential for harm · D January 23, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Corrected February 19, 2024 · Quality of Life and Care
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Potential for harm · D January 23, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Corrected February 19, 2024 · Pharmacy Service
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Potential for harm · E January 23, 2024
Provide and implement an infection prevention and control program.
Corrected February 19, 2024 · Infection Control
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No harm found · B January 23, 2024
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Corrected February 28, 2024 · Resident Assessment and Care Planning
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No harm found · C January 23, 2024
Assure that each resident’s assessment is updated at least once every 3 months.
Corrected February 19, 2024 · Resident Assessment and Care Planning
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No harm found · B January 23, 2024
Ensure each resident receives an accurate assessment.
Corrected February 19, 2024 · Resident Assessment and Care Planning
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Potential for harm · E July 26, 2022
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Corrected September 13, 2022 · Pharmacy Service
Showing the 25 most recent. The Safety Report includes every citation with full findings.
Federal penalties
| Date | Type | Amount / length |
|---|---|---|
| April 9, 2025 | Fine | $86,130 |
Family & resident reviews — a separate signal, never mixed into the score
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Source: CMS Care Compare (public domain), data as of June 1, 2026 · CCN 225766 · certified since December 10, 2002. The score is a screen, not a verdict on any one resident's experience — read how it's computed, then visit in person.